Business ProfileforPurity Woods, Inc

I placed an order for the Complete Skin Replenishment bundle on 30Janaury. On the 31Jan I received an email that Order#****** had finished processing. On 1Feb I received an email the order had shipped with DHL with a tracking number. The website states that an international shipment typically takes 10-15days to be received. On the 19Feb I sent an email to Purity Woods as I still had not received the shipment, the last update on the tracking info was 8Feb (still showing shipment in ***) and DHL said I had to contact the merchant. I did not receive a reply. I sent another email 22Feb, no response. I used the contact us on their website, again nothing. I finally received a reply 26Feb stating the order had shipped and gave me the tracking number so I could follow the shipment and if I had any further questions they are happy to help. There was no effort on their end to contact DHL to find out why this shipment has not been received. As of today, the tracking has not been updated since 8Feb. At this point, with the poor customer service offered and not receiving the product I would like a full refund.