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ComplaintsforZaZa Nails and Spa
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Complaint Details
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Initial Complaint
03/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 3/6/22, I went to this nail salon. They charged me an adult price for my stepdaughter. On the website, it said it costs $18 for a child basic pedicure. She got the gel too so altogether it should have only cost $33. The person told me they didn't know they had that on the website. I asked for them to honor the price and she told me no. I paid $42. I pulled up the website and she told me the manager would change it the next day.Business response
03/15/2022
We will refund the customer $9. We told the customer prior to service that she wouldn't qualify for a children's service because the child was too old. We apologize for the confusion with the website, but we will refund them out of good faith.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.