Customer ReviewsforWheaton Animal Hospital

I have never been treated this way by any business before and its really sad, I took my pet in for a groom for the first time because I never had any issues previously with this vet and his normal groomer was booked out a month. I made this appointment weeks in advance. They couldnt tell me price because the groomer decides pricing. I asked for groom and nail trim. Not knowing I paid for the drummel as additional cost $14, because the actual nail trim was included of course no one told me. I have a 4 month old baby so arranged to have a sitter watch him while I take the ********** off work (they called this an inconvenience). They gave him a bath and nail trim and thought I was going to pay $147 for an incomplete groom. I was talking through a receptionist who ran back and fourth between me and the vet relaying messages about 5 times, instead of the vet pulling me aside and answering all my questions. ( I also ask too many questions so they didnt like that) they told me they had to charge me more because they had to clean my dogs diarrhea and his temperament which I couldnt get an answer on what that was. Theres no manager there to answer questions either shes on maternity leave. No call from anyone to explain my side, they just took some notes that wasnt even my words & then cancelled my dog as a patient. But they took my money with no problem, and were very rude to me over the phone, one receptionist yelled at me saying we have explained this to you 3 times already but without us bringing patients to you, you wouldnt have a job, so I can have any amount of questions answered that I feel is necessary, and clearly I was unaware of the situation being as it was passed from one person to the next then to me. They are so heartless, inhuman, deceitful & disgusting beings. I actually love my animal and they made us feel like we were garbage.

Other than Dr. ****** Wakefield (she is amazing), I cannot stand this place. The receptionists are totally rude and have no issue hanging up on you if they disagree with what you're saying.My ex and I share two dogs, after we split, we agreed that we were to split the dogs, he would keep the dog he paid for and I would keep the dog I paid for. Our vet bills were mostly split, but sometimes in his name. Here at this hospital, the animals were in my name because I set them up there and let's face it, they were MY dogs. After my ex and I split (which was a nasty split, he was abusive and he refuses to give my dog back to me) I called the animal hospital and asked for my dogs records to be sent via email, which they've done in the past numerous times, so I could have my supporting documentation showing that he is my dog. They told me I wasn't on the account and would not speak with me. Why would my name not be on the account anymore? I never surrendered my dogs or signed over ownership? They put my ex boyfriend's name down instead, even though you can't legally change the name on medical records without consulting with the owner or have something in writing correct? The animal hospital confirmed that as well. My dog Boba even has his microchip registered in my name to my current address, which they microchipped him there and I registered it, as he is MY dog. I asked to speak to the manager ******* who took the phone and hung up. Then anytime I called back, they would pick the phone up and hang up on me. All of his rabies vaccination records were in my name, ITS MY DOG. I'm at the point where I'm going to report him lost and next time he gets brought in, they'll scan him and realize he's not actually my ex's dog. I informed my lawyer about this as well and we are not afraid to take legal action against this facility.