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ComplaintsforFencing and Deck Pros Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On March 22, 2024. We're profoundly disappointed with Fencing and Deck Pros IN, **********, **. Despite our $13,000 investment, the fence installation failed to meet basic standards, leading to a failed city inspection. Efforts to resolve this were met with indifference and resistance. Owner *****'s conduct was particularly disappointing. We demand a refund as the workmanship did not meet expectations. BY law the opening on the bottom of thence cannot exceed 3 inches, His installation is up to 15 inches open and needs to be immediatly addressed. That is the reason why ***** used the extra panels on the bottom to try and cover up the open gaps that the city had pointed out. Legal action is being considered to ensure accountability. We urge Fencing and Deck Pros *** to address this matter promptly and fulfill their obligations. Attached to this complaint is the file is the form from the city inspection with a failed status.Business response
04/09/2024
This customer signed a certificate of completion, we have all the pics and videos for evidence and they are available upon request. He also has a long list of doing this to other contractors from what I was told from his neighbor and is a registered *** offender and was in court for mortgage fraud.Business response
04/09/2024
We were contracted to install a fence for this customer that had issues with his left line due to an increase in elevation changes because of a flower bed they put in and we told the customer about the difference in elevation change and he stating that he had 2-12 retaining wall that needed to be reinforced of which we did reinforce, however, due the flower beds there was a difference in elevation from his neighbors lot to his lot and essentially did not pass code on that left side, I reached out to the customer to resolve the issue with the customer and inspector but have not heard back.Initial Complaint
06/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
on february 11/22 I did signed a contract with Fencing and Deck Pros Inc. to intall of approximately 216 feet of white vinyl fencing, I did paid $7.500.00 of which 50% at the time of contract and 50% upon completion. The installation of the fence was done on April 2/22 and paid in full that day.My wife and I are trying to reach ******************************/Owner of the company by phone and text messages about various issues,for exemple: one of the gates are uneven, the hardware isn't *************. since April 28 thru June21/22 Mr. ***** are ignored our calls and messages. The contract have 2 years warrantee on material and labor. We just want that Mr.***** come or send someone to fix it .
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.