Customer ReviewsforDupage Remodeling, LLC

We hired DuPage Remodeling to install 12 concrete footers for our deck, but ***** (owner) and his team failed. We provided our project specs to ***** clearly indicating a 15-inch gap required from the top of the concrete footers to the target deck height. ***** hired a subcontractor whose manager was not present for the conversation. ***** informed us that we needed to remove a concrete slab to get the 15-inch gap costing an additional $600. They still failed to provide the 15-inch gap. 8-inch wooden barriers were unnecessarily installed on top of the 42-inch concrete footers, making it 9 inches too high. At no point did they tell us that the 8-inch barriers would be installed, or that we would not be able to build our deck to the 15 inches. We told ***** our concerns. He consistently said everything was fine and "just redraw and resubmit the drawings/plans to the City" This was his sole solution. We had spent weeks preparing the specs and obtaining approval from the City already. We now had 2 choices: redraw the plans at a lower height, causing us to lose 56 sq.ft. of deck or install 3 additional concrete footers at an additional cost of $1,050. The height of the concrete footers by DuPage Remodeling were so high that both options still had our deck sitting over 3 inches above our target overlapping our ground-level windows. The hired crew skipped installing part of the infiltration barrier, leaving 80 sq feet of bare ground uncovered. This could allow grass/plants/weeds to grow through our deck. ***** was no help. Despite our pleas for him to meet with us and discuss the issues, he insisted that the job was finished. After several unsuccessful attempts to address the issues via email, he became hostile and aggressive. Refusing to acknowledge the issues, he demanded payment for an incomplete job that was done incorrectly. He repeatedly threatened legal action, intimidating us by claiming he would "own our house and own us" if we didn't pay the remaining $2,500.