ComplaintsforMidwest Premier Construction, Inc.
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Complaint Details
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Initial Complaint
11/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a new roof ($22,000) in 2017 from Midwest Premier Construction. Starting in 2019 the singles started to come off. The owner *********************** was responsive and came over and reattached the few that had fallen. Since then, we've had at least 10 shingles fallen from parts of the roof we can see and other shingles are slipping while still on the mansard roof. I have been trying to contact him for the past 2 years and have not received any callbacks or responses to emails. I do have a warranty but again, he will not respond. I want him to fix my roof.Business response
11/03/2022
Hello,
I will reach out to the customer. We have changed phone numbers and that's probably the reason why we didn't know about these issues.
I will assess if these are installation or manufacture warranty related and provide that information when we fully assess the situation. The shingles that we're coming off before were delaminating from the base ply layer of the single. It was properly installed and nailed but we fixed those shingles at no charge before. The manufacture, CertainTeed, was the shingle the homeowner(s) requested (Midwest Premier Construction, Inc.) provide for their roof. They liked the color combination on another home in the neighborhood and wanted us to source that same shingle for their home.
************ - Owner
************
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Contact Information
156 S Milton Ave
Glen Ellyn, IL 60137-6321
Business hours
Today,8:00 AM - 8:00 PM
MMonday | 8:00 AM - 8:00 PM |
---|---|
TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 8:00 PM |
SaSaturday | 8:00 AM - 8:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.