ComplaintsforJerry Haggerty Chevrolet

• Initial Complaint

  04/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Firstly, your dealership's website advertised the Blazer EV with an additional discount of $2000, which influenced my decision to proceed with the purchase. However, upon discussing this with you, it became apparent that this discount was listed in error. While I understand that errors can occur, it is crucial to honor advertised discounts to maintain trust with customers and adhere to consumer protection laws.The second issue arose during my test drive of the truck when I noted a malfunction with the trunk. Although you assured me it would be promptly repaired, upon returning to purchase the vehicle, the issue remained unresolved. While I appreciate your attempts to rectify the situation, the subsequent inconvenience and the condition of the temporary replacement vehicle were less than satisfactory since it was not equivalent to the vehicle that I had just purchased. Additionally, the loaner car provided had a strong deodorant scent that appeared to attempt to mask the smell of cigarettes or other substances.Thirdly, when inquiring about potential rebates or payment assistance from ** for the charger and electrical installation, I was initially informed of eligibility for up to $1000 or $1500. Subsequently, it came to light that this reimbursement only applied to the Bolt EV, not the Blazer EV. Clear and accurate communication regarding incentives and rebates is crucial to inform purchasing decisions accurately, especially considering that I paid $700 out of pocket to install the charger for the electric vehicle based on your recommendation.Lastly, before finalizing the purchase of the Blazer EV from your dealership, during our negotiations, I explicitly mentioned my intention to utilize the ** Family First discount and was in the process of obtaining a discount code from **. At that time, you and another staff member assured me that I could proceed with the purchase that day, even without the discount code. You both indicated that once I obtained the letter with the discount code, I could provide it to you, and you would submit it to **. I was assured that I would receive the discount as soon as the dealership received the reimbursement from **. Now, having provided the letter and code, you informed me that ** rejected the code because the issue date was a day after the purchase, therefore, I will not receive the $2500.

  

  Business response

  04/29/2024

  To Whom it may concern,

    ******************* purchased a vehicle from our dealership on 3/26/2024. During the purchase process ******************* mentioned that his friend had a ** discount that he could pass on to ******************* for his purchase of the ** Blazer. Our representative explained to ******************* that there are three (3) unique ** Rebate offers but that he could only qualify for one as they are not "stackable". Those rebates are:

  1) ** ** Employee Purchase Allowance $2,250.00

  2) ** ** Supplier Purchase Allowance $1,000.00

  or

  3) ** ** Supplier for Friends Allowance  $1,000.00

  Our representative did tell ******************* that we would deliver the vehicle and wait for the ** Certificate to be brought in by *******************. ******************* supplied the ** Certificate to Jerry Haggerty Chevrolet on April 10,2024 which was 15 days after he took delivery of the Blazer **. The certificate he sent via text to our representative was for the option 3 from above, "** ** Supplier for Friends Allowance" which was a $1,000.00 rebate. **'s policy only allows for up to a 7 day grace ****** to apply for the ** ** Supplier for Friends Allowance reimbursement. (In all fairness, this 7 day grace ****** is a change in **'s policy. The previous grace ****** was up to 30 days after customer delivery). This is something that ******************* was unaware of.

  Further complicating the matter was the confusion on our representatives part about ** reimbursement for the installation of an ** charger at his home. ** does have a program which will pay for out of pocket install costs of an at home charger up to $1,000. Unfortunately, the Blazer ** has not been added to that reimbursement program as of the purchase date by *******************.

  Our representative had numerous email communications with ******************* in regard to the ** Supplier rebate reimbursement and in regard to the at home charger install. ******************* supplied some of those communications BUT not ALL of them.(see attached emails) Throughout this process we were very open and forthcoming with information and the facts as we saw them. ******************* was very concerned with "good faith". ******************* responded to our email on April 26th saying, "I appreciate that your company and I have reached a consensus on what constitutes a fair resolution of this matter". The mutually agreed upon reimbursement was for the $700 charger install costs and for the $1,000 ** Rebate which ** would not pay because of the late submission date. So the dealership is paying "out of pocket" for both items because ******************* stated that he felt that this would be a "fair resolution"

  *********************** check was cut on April 26th after he agreed to a $1700.00 reimbursement and the check is yet to be picked up. We understand that ******************* has been out of town as well.

  We appreciate *********************** business. We understand that he had a very poor experience trying to purchase a Lyric ** at a Cadillac dealership shortly before purchasing the Blazer ** from us so our main goal was to do everything possible to provide an excellent buying experience for *******************. The combination of a new product with new rebate rules added to the confusion of staff members and by *******************. Again, we remained in constant contact with ******************* and resolved the matter with his last response to us on April 26th at 1:47pm.

   

  Thank you,

  Jerry Haggerty

  Jerry Haggerty Chevrolet

   

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