ComplaintsforTiger Tool Supply
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 11/7 I made a purchase of the Waldmann Floor Lamp on ***************************, cost $1423.72.On 11/10, I received the order in the evening and immediately tried to test it. The cable/wire inside the stand got burned. I left a message on their website right after I had the issue. No response.Then after a few days, I left a message again, emailed them as well, and later my husband called them couple of times left voice messages, but never heard back. I hope they can help me resolve this, otherwise Im asking for a refund.Business response
01/05/2024
*********************, customer, of Sales Order ****, purchased November 7, 2023 with American Express.
Below are the Sales Order details:
1. Sales Order **** placed on 11/7/23. See attached copy of Sales Order.
2. Sales Order **** purchased with American Express. See attached proof of payment.
3. Sales Order **** shipped from Manufacture on 11/09/23. See attached Proof of Delivery detail.
4. Sales Order **** received by ********************* on 11/10/23. See attached Proof of Delivery and detail. *** tracking 1Z6297390376390420.
5. Customer claimed item did not work. Manufacturer was contacted for an RMA to Repair and/or Replace it. A *** account to ship product back was also provided. See attached copy of RMA ****, which was provided to customer. See attached email communication.
6. ********************* has also filed a chargeback with ***************** form of payment used at time of purchase, which is being disputed by the company.
7. *********** has and is working to resolve this matter with customer. Product is under warranty.
8. As of January 5, ****, customer has not returned product according to RMA **** to manufacturer for repair and/or replacement as it is a warranty product.
*********** has been and is in communication through and including today (1/5/24) with customer to resolve matter. See attached current email communication. The claim is false and unwarranted.
Please consider reopening ID ******** for company to respond and provide supporting documentation to customers complaint as supplied herein.
Thank you!
Sincerely,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.