Customer ReviewsforDental Lab Direct, LLC

They customer service is terrible, I called nobody answer the phone, I left messages nobody called, I emailed nobody reply. I bought an easy denture for $199 and it does not fit at all, tried to return it, I sent back with a letter explain why, they sent it back to me said this item can not be returned. Terrible customer service and product.

I purchased a flexible partial from dental lab direct I never got to wear the partial because it didn't fit I had to send it back 3 times and it still don't fit they ask me if I would like a refund I said yes they are only refunding me $224.50 and I paid them $449.00 that partial refund is not acceptable I want the rest of my money I shouldn't have to pay them $229.50 for something I can't wear. Please help

Last year 2021 I purchased a denture kit and $389.00. I did not open the kit until this year 2022. I followed the instructions to the best of my ability but was unsuccessful to properly do the procedures for the kit. I contacted the company by email, and I told them my situation and that I'd rather just get a refund because I didn't feel confident to attempt a repeat. After they verified my information, they advised me of my when I made my purchase and informed me that I'd be getting my refund back to my original credit card payment, less $49 for the kit. It was after the receipt of their refund attempt that I realized I no longer had that same card because I had to have the card replaced and the new card had a different number. I told them that I'd take it in a check or they can put it to my new card. They changed their mind and told me that they can only issue it to the original card. I ended up repeatedly telling them via email I didn't have the card and then they said they now can only give me store credit. I again told them that I will not be using their service and I wanted my refund. We've been bantering back and forth via email and now they are saying that it is my fault because I no longer have the same card. I also explained that I lost my husband to covid and being on one income, I really need my money back. I even offered to send them a death certificate. I've told them that this has cause much undo stress, I'm on medication for my heart and that I feel they have stolen from me. I just want my money back.