Business ProfileforVios Fertility Institute

Vios fertility is a center to help couples conceive a child through Ivf. I had Embroyo frozen to have a child through surrogacy. I had a young lady who was willing to help us have the child because I had removed my uterus due to cancer I couldnt carry my own child. When this surrogate went in for her routine to see if she was a candidate the agency wanted my credit card, they insisted I pay. Without even informing me that the candidate was heavy her weight was high and she was not a good candidate to begin with they did blood work and uterus check and charged me 2265$ because they said I gave them authorization by putting my info in the data but if she was over weight why run tests to charge me and make money off of me. Than she was my surrogate that I had., the agency did not match us but they charged me 1250$ for that and another 500$ for another ultrasound of the uterus. They keep sending me bills, they have not done anything other than trying to me a quick money off of a person who is just trying to have a baby. They do answer any of my emails and portal. The nurses are rude when trying to figure stuff out and the billing department said they would get back to me they never did. Very unprofessional place just wanting to make 5k quick off of us! I have done this journey before at another agency and they very very professional and my dr had retired but this vios/body kind very disappointed at how they run a business. They just want to take people money. I really need someone to help me with this situation they shouldve never charged me 4000$ and they charged my credit card already for 2265$ just to tell us my candidate was overweight, bmi was high. They shouldve just consultant us about that not run more tests knowing that she was not a right candidate. I want this waived and not hurt my credit!!!! I uploaded the screen shots of the bill for 3500$ and there is another one on the way for 500$.The email saying pay asap! Pushing us Thank you. *******************************