ComplaintsforPaslode, a Division of Illinois Tool Works
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Complaint Details
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Initial Complaint
07/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the Paslode Framing nailer from Lowes in 2021. It worked last summer, and then this spring. But the next time I got it out, it refused to fire. I contacted Paslode, they gave me a claim receipt, and I sent the gun back to them for repair. I received the gun back in a few weeks and it still didn't fire. I sent it back again. When I got it back, same situation, no fire. Then I told them I wanted a new tool, I received that 2 days ago, and the "new" tool doesn't fire either. I believe they are sending non functioning tools to me deliberately. Also another oddity, when I registered the original "new" tool it was already registered to someone in ************* **. Another weird thing, is you cannot find any info about what year a tool was originally manufactured. If it is in the serial number, the original one I bought from Lowes has "2013" as the first 4 numbers, which leads me to believe it was made in 2013, and sold under the guise that it was brand new. The one they just sent me starts with the number 2020. I sincerely believe they are selling recycled guns, as brand new.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.