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ComplaintsforRacor Storage Solutions
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Complaint Details
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Initial Complaint
07/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased three (3) of the ****1R Bike Lift's, every one of them have dangerous plastic pullies. Once proper installation was complete, I attempted to hoist a bike, plastic rained down from multiple pulleys. I lowered the bike to see what was going on and ALL the pullies had crumbled, leaving a metal pin. Are there replacement parts for this system?I contacted Racor regarding replacement parts and safety concerns, here is their response: The Racor products were discontinued early 2021. We no longer have any inventory/parts available and are not aware of any distributor partners with product left either. There is no replacement/substitute item.If this is the kind of consumer support from a company selling safety products for ceiling storage should be required by law to ensure the best materials are used and then provide future parts and services to ensure continued safety! This is a serious safety issue that Racor does NOT seem to care about!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.