Business ProfileforFertility Centers of Illinois

Stay away from this Fertility Centers of Illinois. FCI made our lives truly miserable from start to finish. We were constantly having to double check the work done by ALL departments, including the medical side of things. Our financial advisor NEVER called back. I left this woman a daily voicemail and she literally never called me back. I finally had to call and ask for literally anyone else to help me. Due to an error on FCI's end, we were owed $1,700 which we had to literally track down and demand the money be sent to us. FCI requires up front payment for all services and THEN (if you are lucky) they run your insurance. The overpayment on our end was due to FCI never running our insurance for a cycle and then when WE realized they made this mistake they finally ran the insurance and we met our deductible and had to over pay for the following cycle, which would have been covered if they had ran insurance. FCI will hold your cycle hostage until you prepay and threaten to cancel your cycle due to not paying. The medical side of this business is simply fine. The doctors know you are medically there for a reason and tell you what to do rather than explain the medical reasoning for their choices. The doctor we worked with was personable and nice, but terrible at explaining WHY and when questioned just kind of shrugged and said "because". Medical choices that were made for my wife, in hindsight, were risky and could have resulted in serious injury due to simple lack of attention to detail by medical staff. This place is terrible and you should turn and run away if you are considering using them. We switched clinics and are so much happier and wish we had not wasted so much time and money and stress and tears over this place.