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ComplaintsforCourage To Connect Therapeutic Center, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My daughter's therapist is unethical in many ways. She suggested scheduling phone calls to discuss her care and did not disclose that I would be charged $60 per phone call. On one occasion, she rescheduled our call to 30 minutes later, then charged me for two calls on 12/09/2023 ($120.00) for one 20 minute call! I have been trying to work this out with their billing department since the beginning of January, and they have been stringing me along. Needless to say, I have found a new provider for my daughter's care.Initial Complaint
07/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was charged for services that I never received. I filled out an intake form for an appointment set for 12/3/21 1 but I realized my health insurance wasn't going to cover all of it so I canceled the appointment on time. Some days later, the clinic sent me an invoice of $332. But I never got anything, no consult, no diagnosis...nothing.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.