Business ProfileforSurePayroll, Inc.

The issue started when SurePayroll set up my company profile in 2018 incorrectly as a household employer. I requested that SurePayroll set me up as an S corporation. They were instructed to withhold taxes and pay them quarterly in which they did. However, They never filed the yearly tax return or the quarterly tax return. When I discovered this I requested that SurePayroll complete amendment returns. The *** subsequently charged me $9556.56 in penalties and interest charges. I have since tried to resolve this issue with SurePayroll since September 2023 to no avail , I have made numerous phone calls and spent countless hours being promised a return phone call and one never happens. Within the last eight weeks, I have spoke with five different individuals and each time promised a recall back from a supervisor. This never occurred.I finally received an email from a supervisor who stated he would follow up with me and resolve my issue within two days , I never received an email or a call from that supervisor. I followed up with him again and his response was he needed additional time to complete the investigation? I pointed out that they have already had nine months to investigate this issue. It has been 10 days and I have still not received a resolution . I have uploaded countless documents as evidence and opened several cases with SurePayroll. This is by far the worst customer service and resolution I have ever experienced as being a business owner. SurePayroll needs to take some accountability for their actions and lack of response and customer service.