Business ProfileforWicked Good

On April 20th, I made two purchases, the first one was $98.94 and was for one 3.4oz perfume spray called Anitta. It is for a remake of a discontinued fragrance so upon second thought I thought Id like to have more in my vault so I made another purchase totaling $128.89 this transaction was for another 3.4 oz Anitta perfume spray, an ****************** and a Anitta Perfume roll on. The first $98.94 transaction was Order #*****, the second $128.89 was Order #*****. Order #***** ships out on April 22nd and Im provided with tracking # ********************** and the item delivers April 24th. Days past by and the other never ships. It isnt until April 29th when I receive an update saying my order #***** is cancelled at my request. Confused, since I never requested such a thing,I reach out to support where they say first say the email was a mistake and my order was actually shipped on April 20th and they give me the above tracking number. I correct them and tell them this was the order number for my first order, not the second, they then change the tune to say it was shipped in the same box, I again say I know thats not true because 1) the invoice in the box only shows the one item sent and 2) because I have video footage of me unboxing the item and no other products were found. They then say theyll redirect me to their manager who now says they tried to combine the orders, but couldnt because they were waiting on payment for the second, but they saw I did make my payment and they would ship it out asap. Then they immediately come back and say whoopsie Shopify actually refunded the order so do you want us to send and invoice or just redo it again on your end. I let them know I dont want anything now because I lost trust in this company. And for good reason because here I am still having not received my money despite them saying it was refunded over a week ago. This company does not have their ducks in a row and doesnt know anything going on