![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforTCI Companies, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
see Attached document
I was hiring a plumber because my toilet would not flush without the use of a plunger. The man told me that the cost would be between one hundred and two hundred. He just walked thru my property and I never did see him again to finalize the project. My toilet does not operate any differently than it did before I hired him! Especially in cold weather I am 90 years old. 90. Please help me
Business response
04/03/2024
We have been attempting to contact the consumer directly regarding complaint ******** for a return visit. We spoke to him Wednesday last week briefly and at that time he refused a return visit. We have attempted several follow up calls since then. When we call the contact number there is no answer or option to leave a voicemail. We would propose to return at no charge to camera the sewer in question with the homeowner present. We would then be able to confirm proper operation and/or take corrective action if needed. Feel free to reach out to us with any further information if available. We would appreciate the opportunity to resolve this matter. As far as I know the first we heard of the continued problem was when we received notice of the complaint being filed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.