Business ProfileforRural Health, Inc. - Goreville Medical Clinic - Goreville Community Health Center

Unfortunately, had the worst experience Ive encountered in a long time with this dental office. As a social worker with 16+ years experience and ****** adoptive mom of 7 years I have dealt with lots of situations and people. I try to give the benefit of the doubt. I know receptionists at health care clinics encounter difficult folks often, people in pain, people stressed mentally and financially etc. but i have watched skilled workers deescalate, care for and manage to administer services to folks who were totally out of control using a little kindness and understanding. Today I can not say that kindness was available to me. I forgot my ****** placement papers, after picking up three kids from school two hours early to drive them an hour to the only dental clinic currently open to new patients and accepting ******** for my ****** son in So ********. It was my fault, I forgot the papers. However, the way i was treated in a time span of just over 15 min for forgetting them was absolutely Appalling. I dont have enough space to share the story. But I was able to get the paperwork i needed via email from caseworker in less than 10 minutes, however It was only in time to walk out the door in tears, with my embarrassed worried children, one she directly accosted with her words as he asked if she was making us leave. As a customer service receptionist she had every right to stick to policy, as a social worker I understand policy it keeps us safe, If she had said anything resembling CUSTOMER SERVICE, I wouldve understood, although been disappointed. But she didnt instead she was beyond rude, cold, defensive and downright uncaring from the moment we arrived to the moment she told me I had one minute to get her the paperwork or the appt was cancelled as I filled out her clipboard in the waiting room. There is a time in every organization for policy, but policy should never override people and services. sadly, I see this receptionist named in many bad reviews.