Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Chapo's Auto New & Used Tires has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforChapo's Auto New & Used Tires

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    2309 Nameoki Rd, Granite City, IL 62040-5625
    BBB File Opened:
    2/12/2013
    Years in Business:
    12
    Business Started:
    1/9/2012
    Type of Entity:
    Corporation
    Alternate Business Name
    • J & L Auto and Tire INC.
    • Chapo's Auto and Tire
    Business Management
    • Mr. Lorenzo Mendez, Owner
    • Mrs. Amber Kutz, Office Manager
    Contact Information

    Principal

    • Mr. Lorenzo Mendez, Owner
    • Mrs. Amber Kutz, Office Manager

    Customer Contact

    • Mrs. Amber Kutz, Office Manager
    Additional Contact Information

    Fax Numbers

    • (618) 451-8168
      Other Fax

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cheryl W

    1 star

    06/15/2024

    A month ago I went to have 4 brand new tires put on my jeep that I ordered and had delivered to my home. I took them down to the shop they were going to charge me $140 to do it. Well while waiting I here the little boy of the shop owner who was all of 12yrs old, say Dad we have a problem. Them the shop mechanic came and got me they sheered 1 lug off smooth to the rim on the passenger side front but had gotten all 4 other lugs off with no problems. They wanted to charge me $80 to remove the broke lug that they broke not myself. On the driver side front well every lug was rounded off smooth perfectly round and the guy that was working on that side did not even speak English. The shop owner tried to keep my money and told me to come back on Monday to have it fixed and still wanted to charge me the $80 to take out the broke lug that they broke. I said no please put my lugs back on the passenger side. Then the shop owner said you don't want us to do your back tires I said no. Then I requested my money back again and he said well I'm going to keep $20 and here is $120 back to you. At that rate I was so mad I agreed and left. No shop would deal with the tires since it was not damage they had caused. The rim har to be cut off the jeep then the center of the rim had to be carefully cut from the studs not to damage the hub. All the lugs had to be replaced and now I have to buy a new rim for my jeep Grand Cherokee Laredo V8 4x4

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.