Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/25/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
11/26/18 I SIGNED A CONTRACT WITH TNT FENCE *** REPRESENTED BY ******************* DREXL TO REMOVE AND REPLACE WOOD DECK WITH COMPOSITE DECKING, HANDRAIL, AND POSTS SET ON PIERS FOR $25,875.00. IT WAS COMPLETED IN 2019. I PAID $25,875.00. 9/28/20 I NOTIFIED ***** THAT THE CONCRETE AROUND THE PIERS WAS CRUMBLING AND FALLING AWAY. 10/5/20 ****************** AT THE BASE OF PIERS. 11/16/20 CALLED ***** TO REQUEST CRUMBLING CONCRETE BE REPLACED. 3/1/21 *** DREXL REPLACED CONCRETE. DURING 2021 MANY CALLS, TEXTS AND EMAILS TO ***** DREXL WERE NOT RETURNED CONCERNING REPLACING DAMAGED CAPS AND BASES OF RAILING POSTS. 7/21/22 LEFT MESSAGES AT TNT FENCE *** CONCERNING REQUEST FOR REPAIR OF SUBSEQUENT CRUMBLING CONCRETE AROUND PIERS AND DAMAGED CAPS AND BASES, MESSAGES WERE NEVER RETURNED. I ALSO FILLED OUT A "REQUEST FOR REPAIRS" FORM ON TNT FENCE *** ONLINE. THE REQUEST WENT TO A MESSAGE "THIS PAGE ISN'T WORKING RIGHT NOW". 9/16/23 LEFT VOICE MESSAGE TO ***** "IF I DO NOT GET A RETURN CALL FROM YOU OR TNT PERSONNEL BY FRIDAY 9/22/23, I'LL CONTACT BBB OF ********. I DID NOT GET A RETURN CALL. I HAVE NOT HEARD FROM, NOR HAD A CALL FROM, NOR A SITE VISIT FROM TNT PERSONNEL SINCE 3/1/2021.Business response
12/05/2023
This is a 5-6 year old job. The damage that she is experiencing is due to squirrels; the concrete on the posts had cracked and we will take care of that even though we are obliged to. I told her I would get out there as soon as I can. The damage is not structural.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1600 Bremen Ave
Granite City, IL 62040-2309
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.