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ComplaintsforGurnee Motel
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ROACHES!!! Room was absolutely infested with roaches. Upon checking in around 4pm. I only put my luggage in the room as I spent the evening at a concert. When I returned at around 1 am. I noticed immediately roaches at the sink, walls, bathroom, everywhere in the room. The front desk man told me there was nothing I could do, he told me he's slept in worse places being in the military. I asked for a different room, and was refused. ******* kept escaping the microwave in the room as the antenna from the insects were protruding from the vents in the microwave! I asked the front desk man to remove the microwave from my room and he agreed. I was then told by the front desk to sleep with the lights on. I looked at him in absolute disbelief. Front desk informed me that they often rent rooms to home less, and transient people that use ***** spray to cope with the infestation! I proceeded to continue to kill roaches, around 30 total as I flushed them down the toilet. I discovered my feet were jet black from walking on the floor in the room, the dirt was getting into the bed. Got absolutely no sleep as I didn't feel safe!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.