Customer ReviewsforGurnee Hyundai-Genesis

First dont buy a HYUNDAI !!! Engine problems burning oil.. Hyundai dont want to take responsibility for itIf you have time to deal with this kind of **!! Sh!** go for it, but I dont think so!Second DONT GO TO GURNEE HYUNDAI, this place is totally garbage every department, specially service check every time they service you cuz they dont even do anything and they charge you for it. Many fuc** times I was there for oil change they would never do it, they would only add more oil and send the car out now Im having problems with my engine and no one wants to take responsibility Spent more money on buying a better car with a better dealer ********************* ON A HYUNDAI CAR theyre garbage

I would like to start by saying I wish I could give this dealership zero stars. PLEASE AVOID THIS DEALERSHIP AT ALL COST. I purchased a 2019 Tucson and it was brand new. The Reviews about them paying for good reviews with floor mats are absolutely true as I was asked to do the same. The purchasing process was not bad. The issues are the service and the car not being serviced/fixed when brought in to the service department. The Staff is #1 the worst unprofessional staff I have ever encountered. They are rude, make you wait for work they don't complete and lie in your face. I have taken my car in 3times for the same issue of the car stalling & Check engine light flashing. The claim they fixed I picked the car up and get a mile down the road and it is doing the same thing. I had to pay out of pocket for a rental that cost $800 and now waiting for my reimbursement. I have had to have it towed to ******* and hopefully they can fix it. I had it put on a machine to see the code and the code was exactly what they claimed to have fixed. I am now having to get another rental if they have to keep my car for more than a day then I have to do this all over again. They have inexperienced techs and terrible staff that will sit and Smoke Vapes in your face and pretend that you are not even standing there waiting for service. This dealership needs to be put out of business ASAP. Terrible Representation of Hyundai. Lastly this car will be the last I ever by of this brand as it has too many issues to be new.

Purchased a used vehicle from this dealership in July of 2023. We purchased the extended warranty ($3000+) was told by the finance manager it was bumper to bumper. 1st issue is that they told us while purchasing the vehicle that they just did the brakes, **** miles later the brakes are grinding. 2nd issue they sold us the vehicle with a leaking power steering pump. As stated before we purchased the extended warranty, their service department informed me that the pump itself was covered under warranty but the hoses were not. The service department quoted me $1100 for 2 hoses and 4 hours of labor. 3rd issue their service department said the deductible was $155 for the warranty and it went up to $175 upon picking up the vehicle without any service performed. 4th issue the service department attempted to charge me for the power steering pump when we told them to cancel the entire project. DO NOT BUY FROM THIS DEALERSHIP!!!!!

Please avoid this car dealership at all cost. You will be scammed and be ripped off. You dont have any knowledge about buying a car, you will lose a lot of money and get a mess up vehicle from this car dealership.

The employee there is friend and good. But their finance manager is very unprofessional and rude. I was visiting earlier today for getting a new car. They first pull out a way unrealistic number and after negotiation. They gave me an oral offer on the price we both agree on and said that they would start the process and pulled my credit. After that, they said they cannot make it and tried to withdraw the offer and increased the *** price. I refused to agree on the price. Then their Finance Manager started insulting me and saying very inappropriate words in front of others. TRY TO AVOID THIS PLACE!!!! They just try to ripped off. I will never visit them again.

****** y *** the best costumer service un placer hacer negocio con ellos

Hyundai Santa Fe calligraphy 2021 20k miles drink oil and air filter always cover with oil too. Hyundai fixed 3 times and it's keep come back. I tired add always oil. Gurnee Hyundai say we fixed, run 1k miles and see how it's go. How many times I need going to ****** spend my time with BRAND NEW CAR to make it's done correctly? We have 1 year old baby and just one car. We bought new car plans no have any problem with vehicle. What just we have schedule another appointment with service. So disappointed. Not offering replacement car on time when fixing? Really? It's not our fault car keep drinking oil. Answer to this Gurnee Hyundai says: " triad you car" good business Hyundai.

Best dealership experience. Patient, very informative, and great at explaining everything.

We purchased our Palisade Limited at Gurnee Hyundai after test driving several cars. Before coming in I had emailed and called and had quick friendly responses to my question. The customer service was great. Our salesman, Pasha was knowledgeable, professional and very friendly.

This place pulled the bait and switch on my S/O and I. My S/O ******** and I came here so he could finance a vehicle. It was a 2012 ****** Sentra with 140K miles listed for $3K. We go there, do the finance app, finish test driving, come back to go over the terms and numbers. **** sets the paper down that says $300 per month car payment for 30 months. What, that's $9000. We're thinking something is wrong, we ask what interest rate he is getting. 29% fixed rate. Well that still does not add up. At this point, I'm looking at the paper and realize it says **** will be financing $5995. I bring this to ****'s attention thinking there was a mistake. Nope, no mistake made. The car is actually $7000. I explain that the car is listed for $3000, and we confirmed this with **** multiple times. Apparently they like to charge $4000 in fees here at Gurnee Hyundai. $2500 for some clear coat on the car (which this car was scratched and beat up, it honestly needed a paint job). A $995 dealership fee, which when we asked about what that was for **** replied "it's a fee" for what? "the dealership" Are you kidding me? This place is a joke. Then obviously there were taxes and government fees listed as well for somewhere around $400 which we were told from the beginning those were going to be the only fees charged. The taxes and government fees are justified that's a given but $3495 in dealership fees? What is going on here? **** goes back to speak with her supervisor about the fees, comes back with the price changed to $6995 financing. They added an additional $1000 in fees because **** was required to purchase a "warranty" for the vehicle because he had no credit. That one literally made no sense. We went over the price and how much was to be financed multiple times. If they were honest from the beginning we would have went on our way. Complete disrespect to us wasting 2.5 hours of our time here. They will lie to you up and down to make a sale hoping you will just sign the paper.