ComplaintsforJmag, LLC
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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
March 15, 2024 I emailed the company to get the pay off amount for my unit. March 18, they responded. March ********************************************************************** About a month after both my husband and I started getting called every day stating our payments were late. I havecemailed three times informing them of their mistake and all I've received is a letter in the mail stating I am weeks past due on my account.Business response
05/07/2024
Thank you for this information
In researching the concern I would like to share the following information
The JMAG Website has a message highlighted in red ALL PAYOFFS MUST BE PROCESSED THROUGH OUR OFFICE. PLEASE CALL ************ (Please see screenshot attached)
Searching all of our email database, the last email received from the customer was 3/15/24 - we have no record of any additional emails past that date.
Our automated messaging and mailing system did send 8 messages that also indicated our phone number to contact us.We are always happy to address any customer service issues to better our operations. I am sure we would have addressed this issue immediately had we received the emails indicated were sent to us.
My apologies for any inconvenience and we will make the needed account closing and contact the customer.Customer response
05/07/2024
Complaint: 21673180
I am rejecting this response because: I have attached proof that I have reached out to the company multiple times via email. Their calls have come while I am at work and am unable to answer. The voice-mail is an automated system. At any point in the between March 15 and now, the company could have responded to any one of my emails explaining their perspective. Instead, the calls and texts continue, even today. This is a shady and unethical business practice.
Sincerely,
***************************Business response
05/09/2024
I am seeing a screen shot without full email address.
We did not receive any emails past the March 15th date. We would have been happy to respond had we received any email. If you can forward the emails to me I will be happy to investigate further. ********************************* attention *******************
I would like to again point out the web site indicates all payoffs must be called into the office. This would have avoided the confusion. Also the communication past that point included our phone number to contact us. Again, we would have been more than happy to resolve this.
You are welcome to contact me at ************Business response
05/16/2024
Customer had sent an email to the email address I provided to her. She sent copies of previous emails that reveled that she had used our older email address that was not getting to us. I apologized and I have taken steps to ensure the older unused email address would be forwarded to us in case someone else uses that older email address in the future.Initial Complaint
05/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Several months ago, I contacted ******** **********, a backyard shed rental Company, that I could no longer keep the shed on my property as part of the "lease to own" program with their partner bill collector, JMAG LLC. Furthermore, I also spoke to several representatives at JMAG LLC and informed them that I had lost my job, moving out of the home as I was completely broke on Social Security Disability, thus no longer a need for the shed. It took a while for ******** ********** to pick up the said shed from my former home as the winter weather made it impossible to lift the shed with all the snow and mud in the back yard. But eventually they towed it away damaging the lawn tremendously but I didn't complain. Well, as you can see attached, I got an invoice from a collection agency on Saturday, May 21st, 2022 having no clue who it was from. Yesterday, May 23rd, 2022, I got a call from this same collection agency stating that I owed them $357.23, on behalf of JMAG LLC, and threatened me that if I did not pay them, they would damage my credit by notifying the credit bureaus and would not stop calling me by harassing me until I paid. Seriously? What kind of nonsense and careless customer service is this? Please correct the billing issue that YOU created and surprised me with out of nowhere. If not resolved via BBB I will have contact the ******** ********* ********** ****** and the ** ******** ******* to have them protect me and any future victims of this billing scam that I’m being subjected to out of nowhere.Business response
06/16/2022
Customer account is for a 12x12 building on a rent to own agreement. The customer requested to have the building picked up 3/10/22 and the account was closed on that date. Per the Rental Purchase Agreement the customer is only liable for the time they are renting the building. As of of 3/10/22 there was an amount due of $357.23. A letter was mailed to the customer from JMAG LLC for the past due amount on 5/3/22 and indicated if amount was not paid or we were not contacted then the account would be turned over to a collection agency. Again the customer is only charge for the time they used the building as per the Rental Purchase Agreement and not for any time in waiting for the driver to pick up the building. The customer was also notified with the address we had on file that was provided to us by the customer.Customer response
06/16/2022
Complaint: ********
I am rejecting this response because the response if false. I respectfully ask that this fraudulent charge be retracted and removed from my credit report before I seek the assistance of the ******** ********* ********** ****** and the NYS Attorney General’s Office on July 1st, 2022.
Sincerely,
******** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.