Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/22/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
My mom ******* ********* had I ***** *********, her daughter, write a check to Integrity Roofing in October 6 2021 for $1750. 00. They cashed the check 3 days after it was wrote. I ***** ********* has called numerous times and the Rep **** ****** has hung up on me. My mom is elderly and has nurses come in and help with therapy. I had one of her nurse's call and he hung up on her too. My mom has been in and out of the nursing home since then due to her health, I don't know who else to contact on this matter. I have the contract, the check and the bank statements. She just wants her roof done because it's leaked bad in her bedroom and ruined her brand new drop ceiling and ceiling fan that she had done a few yrs prior to this matter. They are not willing to work with us to resolve this.
Business response
04/20/2023
To whom this may concern:
I would like to say first this is very unfortunate that there is so much confusion around this situation and hopefully this will bring some closure. There has been several people involved in this situation that sadly contributed to this misunderstanding.
I should first point out our contract was with Ms. ******* ********* which was told at the time of signing we were currently 10 weeks out weather permitting before we could begin the work. When we called back to set up time for repair Ms.
********* son said they didn’t have the money to complete the project at this time and inquired to whether we offered payment plans which we informed him we didn’t. So he asked us not to come at that point . Weeks went by and we never heard anything then we received a inaccurate report from the BBB.
Prior to the BBB report we had never spoken to Tracy ********* our customers daughter. We did reach out after that and tried to inform her of the actual details of this situation to no avail. At this point we offered to refund the full amount of the deposit because they still didn’t have the funds to move forward or an accurate understanding of the facts about this situation.
We refunded the full amount of $1,750.00 ck # ***** on 3/23.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.