ComplaintsforQuality Inn
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Complaint Details
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Initial Complaint
04/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We checked into the ******************************* on 4/15th - *************************************************. 60426.When we arrived into our room, we were immediately alarmed of the sight of the room. I went to the front desk and the manager moved us from 206 to 201. This room wasn't much better. We had to go back down stairs, However the front desk manager was extremely upset and overwhelmed with the current customers. In the middle of the night we heard a strange noise to be woken up out of our sleep and discovered the entire window curtains and rod just came down. On top of that we woke up to a room full of ants and bugs. We went back downstairs to inform the manager. The front desk clerk provided us with some bug spray. He informed us he would send someone up to look at the curtains and rod. However no one ever showed up!! This was a terrible, nasty and uncomfortable experience ever!!!Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My wife and I had gotten insurance on our trip to ******* ********. We were at a concert in *******, and we didn't want to drive home at 1am, so we booked a hotel. When we got to the hotel, it was filthy. There were large stains on the floor and bed, and worst of all, bed bugs. We notified the person at the desk and left, resulting in us having to drive home in the middle of the night, arriving at 4am. The next morning, we called the hotel manager to ask for a refund, and she immediately began yelling at us, telling us she didn't believe there were bed bugs, and that she wouldn't give us a refund. We had seen the bed bugs with our own eyes, so we knew she was in the wrong. We notified Expedia, who said they were unable to get ahold of the manager and that we could therefore not have a refund. So basically as long as the manager didn't answer their calls, we couldn't have a refund is what it sounded like.Due to the filthiness of the hotel and the discovery of bed bugs, and due to the fact that we did not even stay at the hotel, we feel we are entitled to a refund. We also feel this situation needs to be investigated, as we don't want future customers going there and receiving bed bugs.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.