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ComplaintsforBiolife Plasma
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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Current donor payment for twice a week for month or thirty days was advertised forty for the first donation of the week and ninety for the second donation of the week, which I have completed yet my compensation was eighty dollars for my second week of donation, which I brought to the attention of the manager yet she stated it was not a problem with her and it was marketing error, yet thats not my problem or fault, Im owed twenty dollars for my donation as promotional email stated , she then in returned acted like I was confused about what the offered amounts that they provided to me were , I have email stating if I donate twice a week for thirty days total compensation will be 520 dollars or 130 a week not 120, I dont think its appropriate to take advantage of donors, nor to act like Im not understanding as Im an educated woman.Initial Complaint
10/30/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Biolife is not to be trusted with all of the data it possesses. Not only does this company have every donor's personal info, they also literally have pieces of every person, yet their system freezes so regularly that it's nearly impossible to even make a plasma donation. I have been denied while attempting to make a scheduled donation because the system was down. It doesn't help that their clocks are not set to GMT, so I've also been denied donating for "being late," even though I was on time based on the worldwide agreed upon timing. It doesn't help that the nurses have computer screens with everyone's private data facing the line of donors.They also never answer/return calls or emails. Biolife is utterly reckless, which is why it frightens me to think of everything that could go wrong; given the way they mismanaged the simplest tasks, so it seems almost inevitable that they'll succumb to a data breach or something... if they haven't already!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.