ComplaintsforGroomology Barbershop

• Initial Complaint

  01/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Friday January 5, ****, approximately 11:00 am. I had scheduled appointment with ********************* at Groomology Barbershop located on ************************************************************************ brought my eleven-year-old son along with me without him having an appointment and ***** advised me that one of his colleagues would be able to take care of him. He requested just a fade and lining of hairline as he was growing locs from only the top of his head. After about fifteen minutes of the ****** cutting my son hair, I notice that she had bald his head around his locs, and she was applying color enhancement to create his hairline which wash off the following day. We never requested any color enhancement as he is too young for it, and it was not necessary because he had his own hair that should have been lined up. I did express my dissatisfaction at the time, but I was so upset I was lost for words and had to calm myself down as I am military veteran that suffer from PTSD. I did return to the shop the next day that they were open to request the name and view the license of the ****** and I was meet with the aggressive owner that threaten to take me to the back of his shop. The owner advised me that ****** that cut my son hair did not have license. If I had known that I would not have allowed her to cut his hair. I have no option but to view this as child abuse and I cannot stand for it. I am requesting a full investigation into this matter as no other child should suffer at the hands of this establishment. I have a photo from the date of this incident and video of the reaction of the aggressive owner. You may contact me to assist with the investigation or for more information. I would like to thank you in advance for your assistance in this matter. I also would like to inform you that I have also file a compliant with ******** ********** of ********* and ***************************** and i have not received any response from them.

  Business response

  01/22/2024

  Groomology Barbershop was unaware of this issue. When we were notified of this we offered to speak with ******************. Upon his return 5 days after service he met with the owner. Owner asked him repeatedly to step into his office in the back of the shop to speak. We do not handle customers issues on the main floor. ******* refused numerous times and stated "you will hear about it". Owner asked again was there an issue, customer ******* did not want to speak his truth. He caused chaos within the business and in turn customers were alerted and did not feel safe. An ******** Sheriff was present and offered to remove him from the premises but the owner declined and wanted to still find out what the issue was. ******* then proceeded to leave on his own. The ****** he is refering to tyhat gave exemplary servoce indeed does not have a physical license at the time. The ****** recently took their state board test for licensure which is why a licence could not be shown and will be given to the ****** any day now from the State by email. By law the ****** has completed their **** state hrs to Professional Barbering. ******* did not want to fully hear the state law when he asked where the license was. Groomoolgy ****** & Beauty Runs a upstanding business and is always willing to rectify any unsatisfied customers. ******* never stated he wanted an refund. He also chose the ****** to service his son. ********' regular ****** was not able to service him because ******* did not have an appointment which is protocol for the business, and in turn was offered an alternative. At that moment it was ********' choice to proceed. ******* acknowledged.

  This complaint was written with ill intent and slander to the business which will be forwarded to our attorney for review for further court proceedings against *********************************. ******* did not once state he wanted a refund upon his arrival the next week after services were rendered. He stormed in and caused panic. He states he suffers from PTSD and this is a fact in finding he is not stable to be in public if he will act in this way in a place of business. A refund would have been given if he had stated the issue but he did not. This is a first from hearing about this. This issue is clearly about gender and likeness of the haircut. He did not feel the ****** was competent in skill because she was a woman and it wasnt his normal ******. Every ****** service varies. No professional ****** technique in haircutting style is the same. Upon careful review of the camera footage in the Barbershop with audio, the haircut was given with excellence. If ******* was unsatisfied at that moment he was to ask for the manager. ******* would not have been obligated to pay. We do not condone this type of behaivor or acts of slander against Groomology Barbershop. ***************************** was contacted by his normal ****** multiple times after the incident and also was told to come back to speak the owner. ******* refused all attempts made by the business to satisfied. $70 is also not 1 service. ******* his received services from his normal ****** for himself and was charged $35. His personal services was not affected and he did not state his services were an issue. He is not *********** a refund of one service. He is more than welcome to get his refund for his sons service by the alternate ****** of his choosing. This was not worth the damage caused over a haircut that ******* **** he did not approve of after being a returning customer multiple times.

  If there is anything further you may need. Please do not hesitate.

  Thank You for your time.

   

  Customer response

  01/27/2024

   
  Complaint: 21177580
  
  I am rejecting this response because:

  This response from the owner furthermore demonstrates his aggressiveness , unethical, dishonest practices. At the time of the haircut I make it clear that I was unhappy with how the ****** was performing services and ********************** tried to gaslight me with stating that it is a normal fade. I did not want to cause an argument about it at that time as I was with my son and I return to the shop the next available day that I could come and  they were open which was a Tuesday. I politely walk in to speak with the ****** and request to view her license and was directed to the owner. Who proceed to get very aggressive with me and threating. There was no uniform officer or sheriff on site at the time that requested to remove me from the shop as I started to leave once I notice the owner threating behavior. Now the owner is using my condition of PTSD to make the statement that I am unstable and should not be in public is unethical as he is not qualified to make that assessment. I would have continue speaking with owner to resolve this issue if he wasn't threating and professional. I never mentioned the *** of the ****** as it was not a concern because if it was I would not had allow her to preform services. I have my own video that will collaborate my story and it is available upon request. At this time I do not feel safe to return to the business to obtain my refund and request that business participate in some sort of customer service training. My major concern is preventing this from happen again to others.
  
  Sincerely,
  
  *****************************

  Business response

  01/29/2024

  To whom is *** concern

  ******** claim is becoming very confusing. ******* stated he would like a refund in this complaint and no more communication,  yet he is still painting a picture as if he wants to continue to harass the buisness and get his point across. Now he doesnt want anything.  Groomology ****** & Beauty has given him opportunity to make this situation right. He has purged himself of this complaint and shows inconsistency in this issue. Groomology will not dwell on this.  It has been 2 weeks going on 3 weeks now. The ****** he has targeting has indeed received their license and business will continue. ***************************** will not be welcomed back to the location and if he is seen, he will be removed from the premises. Please have a great day and blessings to your search for another service provider at other barbershop  

  Thank You.

  Customer response

  02/05/2024

   
  Complaint: 21177580
  
  I am rejecting this response because:

  Due to the respondents and lack of accountability from the owner I have decided to escalate this issue elsewhere. I thank the Better Business Bureau for their support with attempts to resolve this matter. There is no further communication required from the business. 

  
  Sincerely,
  
  *****************************

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