![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRon Ward Chevrolet
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a 2108 Chevy Silverado. There is a lifetime warranty on the vehicle. I took it in for service 4-5 months ago because it was vibrating. They changed the tork convertor. That did not solve the issue because it is still vibrating really badly. I talked to customer service and they offered me $4,000 on a new truck but I'm not in a position to purchase a new vehicle.Business response
09/28/2023
I ATTACHED PAPPER WORK ON VEH.TRUCK HAS SHUDDER WHEN IT DROPPS TO 4CYLE MODE.THIS IS A VERY COMMON ISSUE WITH THESE CHEVY TRUCK.
IF CUSTOMER DRIVES ALOT AT 40 TO 50 CONSTANT IT CAN BE ANNOYING.WE VARIFIED THIS IS THE ISSUE HE HAS.WHEN TRUCK IS IN 4CYLE MODE AND TRANS IS IN OVER DRIVE IT WILL SHUDDER AT THOSE SPEEDS.I ADVISE CUSTOMER TO TAKE TO ANOTHER DEALER AND GET SECOND OPION.
.I BELIEVE HE DID.THIS WAS IN BACK JUNE OF 22.ITS HARD FOR ME TO REMEMBER THAT FAR BACK.I KNOW CUSTOMER HAS TRIED TO TRADE.SALES DEPT GOT GM TO OFFER CUSTOMER 4000 TRADE ASSIST
FOR CUSTOMER SATISFACTION.CUSTOMER DOES HAVE POWERTRAIN FOR LIFE,BUT IT ONLY COVERS A FAILED PART.I TRIED TO CALL CUSTOMER TO DAY AND GO OVER ALL THIS TO REFRESH MY MEMORY,BUT NO ANSWER
Customer response
10/16/2023
Complaint: ********
I am rejecting this response because: They need to fix the truck, when you drive down the rode the truck is not suppose to shake.
Sincerely,
**** ****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.