ComplaintsforPass One Hour Heating & Air Conditioning

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired this company to replace a gas pipe in my home. This company caused major damage to a joist, beam, and siding. I have over $20,000.00 damages and could be more. This company has been giving me a huge runaround about paying for the damages they caused.

  Customer response

  11/10/2022

  This company called and threatened me for making this complaint.

  Customer response

  11/14/2022

  Complaint: ********
  I am rejecting this response because: This company needs to put in writing that they will cover all cost to repair the damages they caused to my home including replacing any flooring or other items that may be damaged during these needed repairs. I should not be responsible for any of these repairs.  
  
  Sincerely,
  
  ****** *****

  Customer response

  11/16/2022

  *** ***** will fix floor joist under the house and go through the floor inside house.  *** will fix the gas line.

  Owner will supply all materials.

  Estimate Price:  $2,600.00 (Two thousand six hundred dollars)

  Customer response

  11/21/2022

  I want my $3000.00 dollars back

   

  Customer response

  11/21/2022

  I spoke to the company today and they are claiming the damage wouldn't be that amount. I had multiple construction crews come out and give me quotes.

  

  Business response

  12/06/2022

  12/5/2022:

  My name is ******* ****; Owner/Partner/General Manager at **** *** **** ******* * *** ************. I, as well as, ******* ****; Owner/Partner, and ***** ******; Comfort Advisor/Salesman, have contacted *** **** about his complaint. Please note that ***** ****** gave *** **** an estimate, in which he agreed to, for replacing a gas line, and *** ****** has been to the job site multiple times, as well as ******* ****, to see exactly what *** ****** concerns were. *** **** stated that he wanted us to run the gas line in a different manner, which went against code. *** **** has called into our office several times in a VERY rude manner and has been using aggressive/vulgar language. We have made EVERY attempt to pacify *** **** without violating our business ethics. As of 12/5/2022, I have contacted a structural engineer to see if I can arrange for him to visit the job site and review the area in which the customer has felt would collapse in. As you can see from *** ****** complaint, he has requested $20,000 or more for damages that we supposedly caused. 

  We requested that he get 2-3 proposals from legitimate contracting firms to fix the damages that we reject as being damages and give us copies of those proposals. *** **** said that he had 2 or 3 proposals, however, the proposal that we had received was NOT detailed enough for us and he refused for us to contact the company/person that he had supposedly gave him said proposals. I, ******* ****, felt that the proposal was NOT acceptable, and I told him that I would be contacting an architect or a structural engineer and at that point, I understood and requested that we have 30 days to come out, in which *** **** had agreed to. 

  Today, 12/5/2022, I had made an appointment with ***** **** ** ******* ******, which is a licensed architect company, to go with our Comfort Advisor/Salesman, ***** ******, to inspect *** ****** concerns and to offer a solution to remedy the concerns. When we called to let *** **** know that we would be coming out on Thursday December 8th, 2022 between 9AM-11AM, he had said that there was "no need", as he had the concerns fixed by someone else/another company of HIS choice for $2,600.00. As stunned as we were, we asked if we could send *** ****** out to inspect the repairs that had been done and get a copy of the invoice. *** **** agreed to have *** ****** come out, in which he did so, and for the majority of the time *** ****** was there, *** **** did not want to show *** ****** the invoice of the work that was done. The repairs had indeed been made as per the customers concerns, by the other person/company. 

  The only thing remaining in question is the invoice for $2,600.00, in which we feel we should receive an itemized copy of the invoice and the name of the company who did the work. We also have pictures of the other companies/contractors work that was done and have actually found damages to OUR gas line that we replaced. All we feel is necessary now, is to have the itemized copy of the invoice from *** ****.

  We would like to have a Lein Waiver and a letter stating that we are no longer liable for current and all future work relating to this gas line issue, signed by *** ****. We are willing to pay the invoice of $2,600.00 ONLY if we receive an itemized copy of the invoice SHOWING that it has been payed and signed. Customer has also refused payment by check and is only willing to accept cash. We prefer to only pay with a check to have record of the payment for the person/company who made the repairs. We feel that we have done everything possible to rectify *** ****** concerns. 

  12/06/2022:******* *****

  ** *** **** ******* * *** ************
  

  Customer response

  12/06/2022

  Complaint: ********
  
  I am rejecting this response because: This company never provided me money to cover all the damage they caused to my home.
  Sincerely,
  
  ****** *****

  

  Business response

  12/07/2022

  We were told "It's been taken care of" by a contractor which he selected and hired to repair.  He *** **** stated the bill was $2,600.00 and he had paid the Contractor.  We contacted the Contractor's office to get a copy of bill which the lady stated was $2,600.00 and then stated it had not been paid.  We told her send the copy of repairs and we would pay the bill of $2,600.00 but we also require with our payment a sighed Lean Waiver for the job.  We would also require a signed letter from Customer holding **** *** **** ******** for the work performed by the contractor he hired to perform the repairs to his specifications.  I do not understand why he rejected since he stated "It's been taken care of".   

  Customer response

  12/13/2022

  Complaint: ********
  I am rejecting this response because:

  Everything they put in the letter was a lie.  They were using vulgar language all damages that were created by them.  They tore the pipe and it still leaked and they destroyed my siding.
  Sincerely,
  ****** *****

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