ComplaintsforEarth Renovation & Design
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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Earth Renovation and Design (Planet Earth Painting and Decorating)/ *************************** and paid the first down payment for my kitchen remodel on November 8 in the amount of *********. ?In connection with this Construction Agreement, *************************** and his company was supposed to secure Permits and obtain all required inspections for the job at *************************************** Because the work involved taking down a load-bearing wall, Permits were required for this work. Upon asking for a copy of the Permits on January 31, 2024, he informed me that he did not pull the proper Permits as agreed upon at the start of this job. As part of our Agreement, this was included in his Quote. Per our phone conversation on January 31, he stated that he did go to the ********** at the start of this project and found out the process in *************** for pulling the Permits, but he did not follow through, nor did he inform me that this was not done. The remaining payment were already paid for a total of $51,932. On feb 9, a letter requesting he go to the town to file the proper paperwork and pay for permits and fines was sent. He responded the same day and agreed he would meet the request upon return from a family vacation on feb 21. Multiple emails have now since been ignored requesting a follow up to this process.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.