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Complaint Details
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Initial Complaint
08/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to get my ** checked and fixed on 7/19/24. When I picked up my car, they said the leak couldn't be fixed, but they filled it w/ *****. I ran an errand then felt only hot air blowing. When I returned to the dealership, they said they drained the ** but couldn't fill it again due to EPA rules. I couldn't believe I spent $240 for them to drain any Freon I had left and leave me worse off than before I went. I complained to the manager who got the Freon filled, but only after making we wait a while and complain more. Very sketchy. I do not trust them.
Business response
08/06/2024
This is a 2010 Sienna van with ****** miles on it it was converted from original Sienna to mobility Sienna. When the modifications were done to turn it into mobility **** they were not done correctly,A/C lines could not take test of time and now they are leaking.
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I'm also forwarding a video that Mechanic sent to the customer. as you can see on paperwork the vehicle needs some work and they declined it.
The concerned vehicle came in for A/C is not working at times and needs to be looked to see why it's not working.
Found that rear A/C lines are leaking because it was modified that's why they were charged $240 for inspection of the vehicle.
Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My 2020 Toyota 4 runner was involved in a small accident, we had the truck repaired by this dealership as we wanted Toyota involved 100% in fixing the truck even it meant going out of our insurance s repair network. We have had nothing it issues with the quality of work and the customer service involved in rectifying the wrongs. We spoke with everyone up to the head person at their body shop and the person to charge of the whole dealership. We have had a water leak since we picked the truck back up, we are told this isnt their issue although the leaking started after their service. We have been told its our fault, not a dealer issue etc. When they replaced the headliner they did something to the drains from the sunroof and refuse to even attempt to correct the issues. We have a constant stream with water coming in when ever it rains or snows. The main guy at the dealer made all kinds of promises of addressing this personally only to not return phone calls and not solving the issue.Business response
02/14/2024
they dropped 4Runner on 1-23-2024 and picked it up on 2-20-2023.
on 4-04-2023 came back with with few issues, last page outlines what was taken care of sunroof was leaking we found lot of buildup drain hoses even though it was not related to the accident we took care of it. After that we ran it through a car wash many times, and cannot duplicate it.
Bodyshop mentioned to them if they had still problems and we would re-look at it and we still well.
***
Initial Complaint
01/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Statement is in upload fileBusiness response
01/25/2024
Want apologize to *************************** Green for as long as it took. Unfortunately, it was a large claim $7338.91 and we had to make sure there was no mold.
We had to follow protocol to make sure everything was done Toyota's expectations.I believe the vehicle was to *************************** Green expectations when she received it. All the work that was done was at Toyota expense.
*******************
Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 6/26/23 my vehicle was brought to Continental Toyota, a suggested body shop via my insurance company, for body work repairs. To my knowledge the damages were taken care of and I paid my $500 deductible. A few days later, I noticed my car was stalling out with multiple warning lights. I drove it to Toyota of **********, close to my home. It was communicated to me that there was significant damage remaining on my vehicle, and the vehicle was unsafe to drive. For 2 months, I was trying to get a hold of my insurance to get a supplemental claim and an appraisal of the damages. My insurance company advised me to file yet another claim for the damages that were left over from Continental Toyota. After 2 days I get a call and was informed that the damages occurred at Continental Toyota, due to rodent damage and that I was liable for yet another deductible. I have no proof that this is a lie. Continental Toyota gave me back a faulty vehicle due to their negligence and rodent infested business. For a customer to be liable for a rodent issue that this business has is unacceptable. No one should be taking their vehicle to this establishment if we are to be made liable for rodent issues big enough for them to chew on customer vehicle undercarriages.Business response
10/07/2023
Tell us why here...I appreciate if you can contacting me so we can resolve this to your satisfaction and any other concerns you may have.
We you have a few questions, Im sure you'll be able to help us answer
General Manager
*******************
*************Customer response
10/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This has been a very unfortunate situation, and I am going to continue to keep record of these kinds of situations.
Sincerely,
*************************
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.