Business ProfileforAudi Hoffman Estates

Subject:- Audi 2011 warranty work for engine mount On 10/14/22 we tow this car to Audi dealer, at Hoffman Estate, reminding that engine has vibration issue that also put dent inside the hood.Looking at the work history, found that Engine mount was installed in Nov 2021 and talking to Service advisor found out that parts and labor cover up to year, so it was not year that engine mount s**** ( driver side) broke and I was told that it is cover. Looking at the invoice ,I did not see any new bolt was added, so seems to me that old screws were used or whatever the engine mount assembly was installed by the Audi dealer in 2021 S**** is broken inside the engine block that was installed by Audi in 2021.Audi wants me to pay ******* to remover less than half inch broken piece of s**** out of engine block by removing whole engine out.I should not be paying any ***** as it is all cover under parts and labor one year warranty. This could be drill out but Audi refuse.This car was kept for over month with different story given to me by the service advisor and one time I was told by the manager on 9/30/2022 that pay for the work done and tow the car out in my son presence ,I did not like the answer and walk out the office Service manager asked to pay for 4 bolt which cost 100 per bolt which I agree to pay (9/20/2022) but later I found out that there only two engine mount and only one on driver side was broke as Engine was vibrating which also hit the hood.The technician look at the car and in video message that we have ,it stated that whoever did last engine mount ,did very bad job and that happened to be Audi Parts and labor cover up to one year and it happened before one year. Since October this car is sitting on the driveway and still paying insurance and other payments while it is not drivable I get call that the car is ready and I went to pick up with my son and end up paying 320 from my pocket while I should not be paying any *****. No loaner was provided. When I asked the service advisor that if someone took this car for test drive he told me that car is not save but it was release and told that drive in slow speed and after couple mile lights shows up on dash board and somehow we made home on 10/12/2022 SINCE then car is parked in my drive way. Audi did fulfill customer satisfaction policy as failed to fixed the cat that was is under warranty by them (parts and labor).This is just sitting in driveway since Oct12,2022.I am not claiming for any damages at this point and just to fix car and provide clean **** of health as some thing else happened when we taking this car home while it was not safe to release car first place as Audi told me that it was not to safe for mechanic to take for test drive..This car still sitting in the driveway and paying its **** Thanks *****