Customer ReviewsforBlackhawk Supply

Misleading advertising or scam Unprofessional handling of their website and poor customer service. This item "***** | 1 ********************** ROUND FLOOR ******." advertises free shipping if you spend $999. Very clearly. Under their extra fine print there you see they charge freight shipping for heavy items which one would assume is machinery and big things. But who goes to read these extra terms if right above its clearly stated "Orders over $999 ship FREE".I ordered 150 pc plus other items which brought my total to nearly $1300. At checkout I knew I was paying no shipping. Apparently confirmation sheet showed that I will be charged freight charge. I haven't noticed it at the moment (when I did later I had still disregard it thinking its standard message and it doesn't apply to me as I went over the $999 promotion deal). 3 days later I got call asking for additional $145 for shipping. At which point I asked to cancel this order as I knew this brings cost up extra $1 per ****** and I know I can get better deal elsewhere. Since the other part of my order already shipped I was charged extra $50 from my refund to ship the other $300 worth of items which now if under $999 requirement. I wanted to cancel the entire order and wasn't able to. I wasn't informed about extra shipping charges, I noticed my refund was simply short. I called them up and best I got was "I understand why you thought it will be free shipping". You sell pipes and other heavy items. Nowhere here it says that if I order too many of these you will slap me with $145 charge. Clean up your website. State clearly this item ships free if you order few and state clearly weight limit over which people will be charged extra fee. I don't see why I have to pay for your mistake and waste my time on this.

Thank you for your feedback. It is unfortunate your experience with us was not positive.Our shipping policy is clearly stated on our front page of our website. *FREE Shipping on Orders over $999 (Exceptions Apply). Also you order confirmation stated, "FREIGHT TO BE QUOTED (Blackhawk Supply will reach out to you with your freight cost estimate) (****** lb)"Before payment is requested when placing an order, the notification "Freight to be quoted" would have been clearly displayed at checkout. Yes, you missed this while checking out.Then you cancelled most of the items, and shipping would then apply, since you did not meet the threshold ($999) for free shipping.Please know that we reached out to you for the shipping charges and we quoted you the actual shipping rate with no markup, instead of an inflated rate at checkout.We are a good company that had been in business for many years, with thousands of sales. We strive to provide great service and reasonable prices. We appreciate your feedback