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ComplaintsforInnovel Solutions, Inc.
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Complaint Details
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Initial Complaint
05/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
All I want is to have ****** stand by their ***************************************** services. If $1b is what they will pay to buy Innovel, then pls work on training delivery men and technicians. Why send in people who will find any excuse to not deliver and wear you down mentally? I'm having doubts whether ******'s next delivery crew will deliver& actually know how to do installation.Manufacturer said new tubing are part of water inlet kit for installation.My fridge was supposed to be delivered on 5/20. The delivery men said they arrived 30mins (earlier than the 2 hr delivery window)& I weren't in so they left. I returned their calls 10 mins before the scheduled window. I still got screamed for not being home & causing them to turn around. I was at my neighbor's place arranging childcare. Deliverymen walked into my house, asked where the new fridge should go & I pointed to my old fridge's spot. Right away, they said they don't do Haul Away only Installation. Nothing else. But ****** purchase site clearly included Haul Away &Installation. Next, men said my old refrigerator can't go through my door. ?How did it get in then? Next, they looked and said no wheels on the base so it can't be moved. Then looked behind my old fridge &said they had never seen anything like the existing copper pipe into the ground(through basement ceiling). So they won't touch any water connection till I get my plumber which they insist they won't wait for. I asked if I could disconnect the waterline to the fridge myself, they haul away & bring in my new fridge. Insisted my shutoff valve must be directly behind my fridge not run along my basement ceiling under the fridge. *************************** berated me on the phone said I wasted their morning because I weren't home, hung up on me and told them on their phone how to cancel my delivery with string of '0' on the App. The men got in the load of their *********** thought they were going to unload, but instead got back into their seats and drove off.Initial Complaint
11/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Innovel Solutions is evidently now doing business as ***************** ******** legendary service does not extend to this subsidiary. I ordered a combination washer/dryer unit from **.com. It was fulfilled and shipped (unfortunately) using ****** Logistics/Innovel on order **********. After one reschedule, it was set to be delivered today. The driver named ****, texted my phone and requested to deliver the machine early, outside of the service window provided of 1:00-3:00 pm (still have the text from his personal phone). Upon arrival, when the machine was being put on the lift gate and strapped to a dolly, the drivers managed to drop the ** (I want a new unit and ** agreed that I should receive one). One driver spent approximately 30 minutes vomiting into my bushes (stellar professionalism). The other driver moved the dropped machine to the yard and unboxed it to install it. The drivers had improper tools and actually asked to borrow tools from me to complete the installation; the use of improper tools damaged my cold water supply pipe. The driver managed to put his hand through the retracting screen of my storm. Upon "installing" (again, using a pair of pliers, not a pipe wrench), a cracked valve developed that was not there. The drivers left without saying anything, leaving their own tools in the yard, the garbage strewn around, and the damage to my property. When I called to report the damage, I was told to wait ***** hours - this is not acceptable when I have damages.As a former insurance adjuster, I understand the need to inspect damage. Due to the issue with a damaged valve that is suddenly leaking and a damaged screen on my rear porch's storm door, I need to get these secured. This was caused by your employees, you need to make me whole for repairs and remedy them.PHOTOS AVAILABLE UPON REQUEST.Business response
11/14/2021
Good Afternoon
My name is ****** S and I am reaching out to you regarding your ** order # 2002244497. I would like to apologize for the inconveniences caused to you in regards to this order. This was a completely unacceptable and is most certainly not the way ****** Logistics. Per our systems I see you have reported the Issue to us and We have open a Damage claim# ****** on your behalf. I see that the Carrier Ryder has sent a email to you requesting contact information and photos on 11/12/21.
Initial Complaint
10/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a couch from ****** online and they delivered it on 8/13/21. At the time of delivery, the men broke a piece of tile off from my entryway. The driver took pictures and gave to his boss. I submitted a claim to Costoco Logistics on 8/24/21. Innovel Phoenix contacted me and requested pictures. They sent a man to appraise the damage on 9/2/21 who stated that he would advise the boss the cost of replacement. I have not heard from them since. I have called and emailed and have gotten no answer from them. I would like for them to either have my tile fixed and to receive some cash settlement at this time.Business response
10/15/2021
I spoke with the member and ensured we will be working on a resolution. I have reached out to the carrier company directly to assist with the damage claim.Customer response
10/18/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Contact Information
3333 Beverly Rd.
Hoffman Estates, IL 60179
Business hours
Today,Closed
SuSunday | Closed |
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.