Business ProfileforFrank A. Zorrilla DDS, LTD

Dr. *********************** office after thorough examination, referred me to ******************** for root canal for tooth #** (Sept 20th, 2023). ******************** did the root canal treatment for tooth #** (Nov 7th/14th). He did not find/mention any issue with #** during my first three visits (Nov 7th, Nov 14th and Dec 5th, 2023). After multiple complaints, ******************** concluded that the pain was from tooth #** and has cracked tooth syndrome. (Dec 22nd, 2023) and referred me back to Dr. ********************** for #**. (Dec 22nd). o I was asked to visit ******************** by Dr. ********************** for root canal for #** and now ******************** asked me to go back to Dr. ********************** for the exact same tooth i.e. #**. I went to Dr. ********************** who concluded (without thorough testing or examination) that the issue was with tooth #** (Jan 4th,2024). o According to ********************, Issue is with #** but according to Dr. **********************, the issue is with #** (Jan 4th, 2024). o According to Dr. **********************, issue was with #** as of Sept 20th, 2023, but on January 4th, 2024, the issue was with tooth #**. Dr. ********************** also (after I expressed my frustration) mentioned that it was an error by the front desk lady. According to Dr. **********************, the front desk lady marked #** instead of tooth #**. o This is factually incorrect and intentional misrepresentation because the front lady confirmed that it was not her handwriting. She also confirmed that it was ********** handwriting. o This cannot be a human error because tooth #** was mentioned multiple times in the referral slip as well as doctors note. o Dr. ********************** was present with ******** in person. ** Detailed Summary Attached. Can provide more information and documentation, if needed. I am submitting the same complaint against Dr. ********* as well.