Business ProfileforClaire's Accessories

I visited Claires Store #**** in ****************** on 05/03/24. I wanted to get a third hole in each lobe. We waited over 90 minutes and the person working was literally in tears over the stress of being alone and the credit card system not working correctly. She told me that the earrings that I wanted were out of stock and assured me that purchasing infant earrings would not cause an issue. After realizing that it was significantly more expensive, she refused to change my order to a similar but less expensive version of the earring. Due to her emotions and the growing lines, I did not want to force the issue and cause her more stress. I reluctantly allowed her to ****** my ears because I was on vacation with my niece and we were creating memories together. Because the system was down she had to process my payment in small increments. I paid $60, $50, and then $29.83.On 05/04 I noticed that my left ear was swelling around the earring and the hole was basically swallowing up the earring. I went into my local store (#****) in ********* ******* as I couldnt even get the earring out. By this time it was ****** and extremely tender. ******** was wonderful and after some time she was able to remove the earring. I was going to purchase a different earring for the hole however she thought that it would be best to let my ear heal and ****** it at a later date. She said that even a bigger earring would continue to pull through my ear because the hole had gotten so big. I then removed my right earring in fear of this happening again.So not only did we spend 2+ hours in the store, I paid 3x what I should have paid for adult earrings, and now I have nothing to show for it but a knot of scar tissue in my ear that *** never be able to be pierced symmetrically with the other ear.I would like to request a FULL refund along with a gift certificate to attempt to repierce my ears at a later date. My multiple calls and emails to Claires have gone unanswered.