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Find a Location

St. Alexius Medical Center has 1 locations, listed below.

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    Business ProfileforSt. Alexius Medical Center

    Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1555 Barrington Rd, Hoffman Estates, IL 60169-1019
    BBB File Opened:
    4/10/1998
    Years in Business:
    25
    Business Started:
    1/1/1999
    Business Started Locally:
    1/1/1999
    Type of Entity:
    Corporation
    Business Management
    • Len Wilk
    Contact Information

    Principal

    • Len Wilk

    Customer Contact

    • Len Wilk

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Charge nurse instructed us to contact HR of St Alexius Medical Center. I was in a car accident the night of prior to going to hospital to check if I was okay. And, a ********** blockaded the door yelled at my mother and me saying that I was not in handcuffs I can take off my own earrings, not in the h*** hes doing that, for us to leave and move out of there without even being seen and also signing discharge papers; OK from a doctor ********** and escorted out like we did something wrong. There was also a different nurse while we were waiting to leave the ** room that said out loud so everyone can hear: No habla english. In addition, the Front desk lady was racist and told a family to leave and go back to their country and stated that she was born in the US. How would she know if they were migrants? Me and my family are ******** and have a Spanish last name, but not all are educated with history. It was just a bad experience I felt like that hospital was straight from out of H*** or a scary movie. Never want anyone to experience something that me and my mother had scared, hurt, and thrown out all because we asked for help. We moved here a long time ago from *************** because we thought it would be a safer place with nice people. But, this was not the case with these so called health professionals. There were nice nurses and some other works, but I could tell a lot of them were arrogant and had no filter even in front of patients. They should be embarrassed. I am so disappointed and thank god I was not the old man with his wife in the ** waiting with a ****** face and a nose and all they gave him was a nose pincher. ***** even give him a baby wipe to help clean off his blood he had on his face. Who trained these people to be health workers? I will never nor ever recommend St Alexius ** to anyone.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sarah I

    1 star

    06/16/2023

    I was sent home after surgery around 8pm with discharge instructions to take pain meds which the staff negligently never sent in. Overnight the pain was so severe that I called every number on the discharge papers to which I was told go back to the emergency room (which would mean calling an ambulance). And a fourth person said they would page the emergency on call doctor and have them send in the medication, Which also didn't happen. At minimum they are negligent and uncaring about their own staffs mistakes. If you care about your own health and wellbeing do not go here.

    Local BBB

    BBB of Chicago & Northern Illinois

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