ComplaintsforWoodfield Nissan, Inc.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my vehicle towed to this location on 4/10/2024 for a mechanical issue. After finding out the root cause of the problem, I asked the service advisor to contact my warranty after I personally contacted the warranty and explained the mechanical issue that was going on with my vehicle and the warranty clearly told me that those issues would be covered. the service advisor however said the warranty did not cover so I paid out of pocket. when I picked up my vehicle on 4/20/2024, my partner, who was driving behind me brought to my attention, a big ************* in the rear of my truck that was not there when the vehicle was brought into Woodfield Nissan. I went back and brought it to the service advisors attention who was attending me and he said that, that did not happen there and If I wanted to come back on Monday, 4/22/2024 I was more than welcome to so I can speak to the manager. So I did. The manager was not there nor the service advisor however, The director of the service and parts department was there and I explained the situation. He said Id have to go back tomorrow when all parties are there. I told him my check engine light came back on, and he lended me a rental car free of charge. I will be back tomorrow and I expect answers. I am also expecting a refund for my services and should also get refunded expenses that I had to make since the service advisor didnt even contact my warranty company, if ***** services would have gone through my warranty I would have been covered for a rental car also. If needed, I will take legal action in this matter if this is not resolved by tomorrow.

  

  Business response

  04/29/2024

  I have read the complaint regarding **********************. The vehicle was towed into the dealership and dropped off. ********************** had explained she had an after market warranty on the vehicle which we called in. originally the claim was denied and the customer was charged. We then found out the warranty was under a different persons name and we recalled in the claim which was approved. Woodfield Nissan the refunded the customer the money. The damage on the vehicle was already there. The vehicle has severe damage all around which i downloaded pictures of. Woodfield Nissan created no new damage to this vehicle. The vehicle shows 3 different accidents on the carfax. The vehicle was never washed and by the pictures you can tell there is no new damage to the vehicle. All the damage had already been there. The refund to the customer was already received by the customer but we are not responsible for the existing damage. If you have any questions please contact me at **************. Thank you.

  Sincerely,

  *************************

  Executive Manager 

  Woodfield Nissan

  ***********************************

  Customer response

  04/29/2024

   
  Complaint: 21608795
  
  I am rejecting this response because: these pictures were taken after the vehicle was serviced. Im sure you had the opportunity to capture these photos after I returned my vehicle to you on 4/22/2024 when I brought the damage to your attention. If you say these photos were taken before the service was done I would like the proof. Some footage perhaps. I want to bring up the fact that the advisor never took pictures of the vehicle when I was there. Also, when I went to your dealership on 4/22/2024 I watched the assistant, *****, click on all 4 sides of my vehicle and all the showed was the walls of the garage is what it looked like. Pictures of my vehicle were not taken. I do understand my vehicle has damage but it is not all around, it is only in the front where my bumper and grille are. I have never had an accident from the rear. I also understand that my warranty is under a different name however all they needed was the *** number, they don't even have record on file of anyone calling them at all. 
  
  I want to point out the fact that in the photos where my vehicle was parked, that is not where it was left when it arrived. Thats where it was after it was parked when the service was done and when I went to pick it up thats where it was parked and brought to me from. 
  
  Sincerely,
  
  **********************;

  

  Business response

  05/01/2024

  The vehicle was dropped by the tow truck with damage everywhere on the vehicle. Woodfield Nissan caused no damage to the vehicle and the vehicle showed no new fresh damage. The carfax does indicate front and rear damage. The carfax shows 3 separate accidents on the carfax. Woodfield Nissan is not liable for the current damage on this vehicle. 

   

  Thank you. 

  ******************

  Executive Manager 

  Woodfield NIssan

  ****************************************

  Customer response

  05/01/2024

   
  Complaint: 21608795
  
  I am rejecting this response because:
  
  I understand carfax states all the history on my vehicle however since I have had the vehicle, Ive only had damages on the front of the vehicle. I purchased the vehicle in May 2022 there were no damages on either the front nor the rear of the vehicle again when I had my vehicle towed to Woodfield Nissan. There were only damages in the front as I mentioned, not all around the vehicle like you were saying when I first saw the damage in the rear when I picked up my vehicle from Woodfield Nissan were visible marks of recent damage when I picked up my vehicle the second time those marks were gone, which means someone from Woodfield Nissan cleaned it off. Your Nissan is responsible for the damage to the rear of my vehicle.
  Sincerely,
  
  *********************************

• Initial Complaint

  02/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 11/18/2023, I purchased a used 2008 Acura RDX from Woodfield Nissan. As with most used cars, this purchase was AS-IS and only comes with the 15-day / 500-mile powertrain warranty. After acquiring the vehicle, I noticed abnormal shifting patterns, unusual noises, and occasional gears slipping. Concerned about the transmission's performance, I promptly had the car inspected by *************** in ********** on 12/19/2023. The inspection revealed that the transmission has a severe defect that was not disclosed to me at the time of purchase. The car is currently sitting at the Acura dealer, awaiting a used transmission to be installed. I understand that used cars come with a certain level of risk. Still, in this case, the extent of the transmission issue was not reasonably expected or apparent during the initial inspection and test drive. As a result, I find myself in an unexpected and financially burdensome situation.This isn't a letter threatening legal action, as the car was sold as-is. I would appreciate any goodwill you could provide to help repair the vehicle. The car broke down in just over 500 miles (680 to be exact) and just over a month. Any reputable dealer should be willing to make good. VIN is ***************** and the Stock # was L1370A I attached the repair receipt and CarFax showing the repair of the vehicle.

  

  Business response

  02/29/2024

  I have read the complaint regarding ************. The vehicle was purchased on November 18th 2023. The vehicle was sold as is and ************ did not purchase any type of extended warranty. I do understand it is a tough situation for ************. The vehicle did clear our inspection and there were no issues nor indications of any problems with the vehicle. Woodfield Nissan can offer $500.00 towards any repair out of good faith. If ************ agrees he can contact us and we will issue the check. Please let me know if you have any questions. Thank you. 

  Sincerely,

  *************************

  Executive Manager 

  Woodfield Nissan

  ***********************************

  Customer response

  02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In September I decided to upgrade my vehicle to new Nissan Frontier Prox 2023 . It never crossed my mind how unsatisfied I could be after buying brand new vehicle from a authorized dealer . Woodfield nissan does not stand behind its product they sell and treat customers after purchase like garbage . First nissan woodfield sold me a car that had a defected power steering line . This is brand new car we are talking about . I discovered the problem after I saw the power steering fluid leaking on my driveway after couple of days . When I brought the car back to service after 4 days of original purchase they tell me I need to wait 6 weeks for replacment part . They told me I need to call North America Nissan corp center my self to speed things up , really ? Wow ! So once I called them I simply requested I want a new vehicle with out defects , my request was denied. After bringing the car for first oil change to another nissan dealer , they discovered another issue with engine auto turn off. It simply is defected does not work and needs to be repaired . So to sum up , Woodfield nissan sold me a brand new car , inspected by them with major defects . Plus on top of this sales man ****** lied to me in my face . I was offered ****% finance apr with my 800+ fico score , exitied I signed the papers only to find out on my first statement that the apr is ****% . This complain is solely to make new buyers aware to stay away from nissan , specialy woodfield nissan since they sell defected cars and have liers selling you them . Im so disgusted with nissan that this is my last nissan I will ever purchase . I drove nissans all my life and never had to experince such a low and unprofessional servise that woodfield nissan served me . Simply disgusted with North American Nissan corp that didnt offer me anything for the unpleasant experince and defected vehicle they provided and disgusted with people that work at woodfield nissan BUYER BE AWARE stay away from woodfield nissan

  

  Business response

  12/18/2023

  Woodfield Nissan did replace the power steering line which was on back order from Nissan. The is was a warranty issue which is covered from the manufacture. Woodfield Nissan always tries to take care of any customer issues. Any buyback would have to come from the Manufacture which is what the customer is requesting. That would have to be done between the customer and ********************** North America. The can be contact at 1-800-NISSAN1. The consumer affairs department. If there are any issues with the vehicle Woodfield Nissan can definitely try and correct any issues. Thank you. 

  Sincerely, 

  *************************

  Executive Manager

  Woodfield Nissan.

  ***********************************

  Customer response

  12/18/2023

   
  Complaint: 21002280
  
  I am rejecting this response because im simply disgusted with what I experienced at wood field nissan as a customer and want this to be  warningto other potentialbuyrs that they need to be very cautiousdealing with wood field nissan, because the brand new truck they sold me had 2 major defects and was supposedly inspected by them and because they fooled me with the apr they offered me and I even have proof from ******* (sales person) cell phone showing me that the apr I will receive as a well qualified customer is ****% and even sitting at his desk after my credit was checked and I was approved he still was telling me that I git approved for the ****% apr only to discover on my first statement its 6.69%  , you can not trust the people that work at woodfield nissan thats why I will never go back there or have my truck serviced at their location , Nissan didnt offer me any form of recompensation for whaylt I went through.  Very disgusted with this with NA Nissan and wood field nissan. 
  
  Sincerely,
  
  *********************

  

  Business response

  12/20/2023

  The issue with the vehicle were corrected with the manufacture warranty. If Mr.********** would like to come in and discuss any other issues we would definitely try to help out in any way possible. Mr. ********** received a great deal on the vehicle and we would have no problem discussing it. Thank you.

  Sincerely,

  *************************

  Executive Manager

  Woodfield Nissan

  ***********************************

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 05/24/23 i went to pick up my truck from the dealership after having a service done partially under warranty. i was told my total amount due was ******* when i got my full bill i did not see where the total amount paid by the warranty company was. i asked for this documentation to prove i have paid the correct amount. they said it was just the remaining after what the warranty covered but didnt have any documentation. just hand writing on their documents. i asked for a manager. he could not provide proof and could not show how the math worked out. spoke to his supervisor the director and said he would look into it. i got a call from my original associate later that day with no resolution. i have no spent 4 hours of my time trying to get a resolution with no success. total due is ******* - total paid by warranty company that ive been told is ******. leaving my total at ****** but was asked to pay ******* no one can tell me how they got to this amount or show it in physical documentation. horrible business practice that should immediately be audited for proof of customer/ warranty payments with proof of correct payment

  

  Business response

  05/30/2023

  Please see attached. Thank you. 

  Customer response

  06/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. it seems as though these documents were very easy for the business to provide and this all could have been resolved on site had they had a cost breakdown such as what they provided when requested by me the customer. i would hope that in future interactions for similar matters the business simply provides the same documents upon request is it is the only thing that shows evidence of what is paid by each party.  

  For BBB I would like to make it clear that the attached documents were not what was provided only the first 3 pages with no warranty breakdown is what was provided and it wasnt until i filed a complaint that the requested documents were provided.

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  01/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 24th, 2022, I went to this dealer to purchase a car. I bougth a 2018 ****** Corolla. I was offered multiple extra warranties by my salesman, ******** "****" *********, and I declined them all as I thought they did not cover my needs.The finance manager, *********************, took me to his office to sign the loan documents and never mentioned anything about buying and extra car coverage. I signed the loan documents and left with my new ***** few weeks went by (11-18-2022), and I was waiting to get paperwork from the bank about the car loan payments (bank name and address) to submint my first payment. I started reviewing my loan documents from the dealer, and noticed an additional charged in the amount of $3,130.00. I was shocked and very disturbed for this huge charge. I immediately called **** and confronted him bout this issue. He stated he did not know anything about it and that I needed to talk with *********************, the finance manager. When I asked him about this charge, he said it was about an extended warranty I had purchased. I told him I declined all extras and that he never disclosed this information with me at all, and that this was an abusive sales tactic. ***** tried to ignored my complain and just said that this can be cancelled. He proceeded to take a Dealer Cancellation Request out of his desk, and asked me to singed it, and said that it will be cancelled within 90 days.Today, January 14th, 2023, I have not received the credit for this ($3,130.00). I called Nissan to follow up my case and I was told that they never received a cancellation request from the dealer, and that since it is over their 90 days full refund policy, I might not get a full refund. In the mean time I have been paying an interest rate of ****% on this amount. I am looking for a full refund ($3,130.00), plus 5 months of interest equal to $98.00 and an additional $500.00 relief for stress and time.

  

  Business response

  01/16/2023

  I have read the issue regarding ********************. Woodfield Nissan will issue a refund for the warranty amount and the interest amount. The refund will go to lender. Please let me know if you have any questions Thank you

  Sincerely, 

  *************************

  Executive Manager 

  ***********************************

  ************

  Customer response

  01/19/2023

   
  Complaint: 18813976
  
  I am rejecting this response because: I would like to know the total amount of the refund and the day it will be paid to the lien holder, *********** Auto Finance.
  
  Sincerely,
  
  *********************** ********

• Initial Complaint

  11/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a used 2019 Nissan rogue sport on 11/21/2022 from the salesman ********************* (Ray). I asked him what the $299 *** ETCH fee was for he said let me show you and we went outside & he showed me the *** numbers on the front windshield. I said oh ok. So I purchased the car & paid that 299 fee. I googled & found out it was a fee for putting numbers on the other windows. I called dealer on 11-25-2022 & spoke to *********************** the finance ******** said that *** was wrong & that yes its for the numbers on the window. I said i dont need that & those number were already there. He said that Nissan requires that fee. I emailed *********************** to ask to refund the $299 & he has not responded. I then called on 11/25/2022 & spoke to *********************** General Sales ************ said that they would not refund me the $299. This is a fee that the dealer charges everyone. He said if I had refused to pay the $299 then they would not have sold me the car. I told him I was not given the correct information from ******** said oh maybe i did not understand *** since English is **** second language. The carfax shows that this *** etching was done on 11/30/2019 so this means the prior owner already paid for this in 2019 so why is it that i am forced to pay $299 for something that was already done in 2019? This is a scam ******* would like the $299 refunded.

  

  Business response

  11/28/2022

  Woodfield Nissan has contacted the customer and will be refunding the ****** out of good faith. If you have any questions please contact me at ************. Thank you. 

   

  Sincerely,

   

  *************************

  Executive Manager

  Woodfield Nissan

  ***********************************

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/30/22 I took my car in for diagnosis light was on. I was told I needed a fuel They did not have part in I would have to pay upfront to order the part, diagnosis, labor, would be $1,200. I paid $817.00 for part to be ordered, $150 diagnosis, taxes and other service fees. I would pay the balance for labor when I come back to have part put on. ********, from service called me to schedule appointment, which I scheduled for 5/14. However, my light went off on 5/5/21 and stayed off. 5/9 I went to Nissan to get refund for the $817 I paid less the $150.00 diagnosis fee I was told I would have to pay if I did not get service done and it stated it on my invoice. I received my refund less $195.00 for parts restocking fee. I asked ********, where does it state on my invoice I would have to pay restocking fee? ******** could not find it and neither could I. It was not on my invoice. ******** told me I would have to speak to the parts Manager. ******** said he would have the parts person call me. 5/10 - I went back to Nissan and was told the parts manager was not there yet his name is ***, but call before I come back. I called later that day and was told *** went home early. 5/11/ I called again, and was told *** was in a meeting and to leave a voicemail. I left a voicemail. 5/11 ******* left me a voicemail stating he left information for ***, Parts Manager to give me a call. I have not received a returned phone call as of today 5/13 from ***, Parts Manager. 5/13 - I called again and was told *** was tied up, but I could leave a message. I did not. I have been getting the run around all week. I was told by ***** it's on their copy they have, but it should be on my invoice not theirs unless they're paying for my services. I want my $165.00 refund for a restocking fee that's not on the invoice I signed informing me I would have to pay.

  

  Business response

  05/24/2022

  I have sat with my service director regarding the part issue and Woodfield Nissan will be refunding the Stock Fee. Woodfield Nissan always strives to take care of the customer and any issues that ever may arise. Please let me know if you have any questions. Thank you.

   

  *************************
  Executive Manager
  Woodfield/Glendale Nissan
  cell ************
  ***********************************

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We took my car to Woodfield Nissan for an oil change at the end of October. The very next day, during my morning commute to work, the SERVICE ENGINE SOON light came on.I called the dealership and I was invited to bring the car back to get it fixed. My husband brought my car and he was given a quote for the fix. When my husband refused to pay, he was sent on his way.The following day, two additional lights came on. The BRAKE light and the TRACTION/SKID light.Today, I took time off of work to visit Woodfield Nissan with my son. We wanted an explanation on why the lights and the issues started right after our visit. We spoke with Service Advisor ***************************, who heard us speak with a foreign accent and took out his phone to show us how to use ******* He printed out a quote for the car repairs and claimed it was a pure coincidence that three separate lights turned on immediately after the oil change.He invited Service-and-Parts Director *************************** to corroborate his theory. ******************** acted offended at the insinuation that his fine establishment may be using shady practices to gain more business, even though this has bene suggested in previous complaints/reviews. Along with **********************, he smugly explained the issues with the analogy of a doctors visit, where the patient may visit their doctor for one health concern only to be told by the doctor that they have more health issues.The issue with such an analogy is that a car owner is able to see warning lights ahead of their visit, so they already have an idea on what could be wrong with their vehicle. A more-accurate analogy would be to leave the doctors office with new pain that the patient didnt have before the visit. This establishment is extremely dishonest and all current and future customers should be warned about their shady practices to gain more business. They need to be investigated to see if they are intentionally sabotaging cars to force their owners to pay for additional services.

  

  Business response

  12/13/2021

  I have read the complaint regarding Mr. ******* The vehicle was serviced on Oct 4th 2021. The customer came in for a oil change and a tire rotation. The vehicle was noted as needing brakes which the customer declined. A censor for a vent control valve went off after the service which has nothing to do with an oil change. The customer has been in multiple times over the last 6 years with no issues. Now 2 months after the oil change the brake light came on which was inspected and noted that the vehicle needs brakes. Woodfield Nissan is more then happy to do them at a discounted rate or if the customer elects to do them somewhere else which is totally understandable but, there was no intent to mislead or ask for work that didn't need to be done. I believe with the customer coming here for over 5 years.. with no issues and now that there is maintenance to be done that the customer to say this was intentional is completely not true. If you have any questions please contact me at ************. Thank you,

  Sincerely, 

   

  *************************

  Executive Manager 

  ***********************************

  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩