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ComplaintsforGrand FC Mustangs
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Complain about soccer club which take money upfront for indoor and outdoor season for my son *************************************. Which was $1550 paid by check.After indoor season our coach left club , our roaster was only six kids basically we dont have enough kids to make team, club trying to put younger kids to play with us but step down to play 2nd division.Before we sign they are promised they will play higher level soccer ( which is not the case) I informed them we will not play lower division and asking to get refunds for outdoor season. Club administrator promised and after dont pick up phone or replay to text messages. My soon was on medical treatment for next 2 months which I can provide documentation.Club newer call us to check or refund money. I asking to get money because I didnt receive service what I paid for and what was promisedBusiness response
05/12/2022
Good afternoon,
Thank you for the opportunity to respond to this matter. ******************** registered with our program in November of 2021. Our policy is clearly stated when registering for the program.
*No refund will be issued for missed time or a player deciding to no longer participate." (see attached document)
A coaching change did take place during the session, however, no practices or games were missed due to this change. The program sets the level of play based on all players involved on the team. There are no guarantees made prior to or during the season as we continuously make adjustments throughout in order to best challenge the players. ************************ claim of an injury, which was never disclosed and if valid, would still not qualify him for a refund under our non-refund rule. I would be happy to discuss further with ******************** and see if we could come to an amicable solution with an option of a discount for the next session.*******************************
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.