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Complaint Details
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Initial Complaint
07/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid for new rotors and break pads but the rotors are worn in less than a year. I took it in 2 times and I guess because I am a women they continue to tell me of something else other than bad rotors that was put on my vehicle.Business response
07/23/2024
The customer had her brakes inspected and no issues were found with the brakes or rotors. The customer can go get a second option if needed. The fact that the customer is accusing ******************** of gender discrimination is sick and unfounded. At this point, the customer should go elsewhere if she is going to spread lies about a company that tried to help everyone get back on the road safely.Initial Complaint
02/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had my 2012 ***** Traverse serviced 12/18/2021 spending a total $5641.57. 01/24/22 I returned to Midas because my check engine light came on. I was told my car was fine 01/26/2022 my car broke down leaving me stranded in the cold for 2 1/2 hrs. Now I'm still without a vehicle I desperately need for work.Business response
02/04/2022
********************* had another issue arise with her vehicle that was completely unrelated to the work we had done on her vehicle. The odometer shows that vehicle went another ***** miles before her secondary issue arose. She had the vehicle back for approximately a month and a half before her secondary issue arose. We even went to the point of double checking our work and showing her that her secondary issue was not related to or located near any of the previous work that we had done. Myself and the store manager have explained this to her in depth already.Customer response
02/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Contact Information
18070 Halsted St
Homewood, IL 60430-2506
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2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.