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Complaint Details
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Initial Complaint
08/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I baught a ac unit 2 years ago and eve since I have been having issues every year since we had it installed. They weee just here this past may and sent a person out to fix the issue and now its broken again. When I called to have someone come look at it they want to charge me and I dont feel like this is something I should be charged for if I keep having issues with the unit since I baught it and its still pretty newBusiness response
09/08/2023
We have reached out to the warranty coverage department on behalf of *****************, They have agreed to provide the 3yr Labor coverage & 10 yr parts coverage. We will adjust the ******** account to reflect repair charges to be waived for the next 3 yrs on both parts & labor. The remaining 7 years will have a 10 year parts coverage. If their are any problems please feel free to reach out to me so I can assist with a resolution. I apologize for the situation & thank you for the business.
***********************
Operations Manager ************
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Contact Information
17907 Dixie Hwy
Homewood, IL 60430-1703
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.