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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date of transaction: 1/28/2022, Amount paid: $98.00, Maintenance of garage door, Dispute is as follows: We called ASAP garage doors, about one week prior to maintenance on garage door. A scam-artist (*************************) some how hacked into ASAP's computer system to se the appointment scheduling system. Than he called ASAP to cancel our appt. , and he showed up at the ************* instead. We paid him for work completed with a personal check #**** dated 1/28/2022, made payable to ASAP garage doors. This check was deposited on 2/11/2022 to a PNC bank. We did not know about this fraud until we contacted ASAP in person of 7/8/2022 at the *******, ** office, for repeat business.. At that time, my husband, ************************* was told that this scam artist did not work for them. This was told by ****** of ASAP garage doors.Business response
07/13/2022
Hello -
This is not an issue with our computer system. All of our scheduling is done by hand on paper and is not on-line. Although, our accounting software is heavily protected. I spoke with Mr. and ***************** and explained this to them. I also called and spoke with a BBB representative yesterday and was told to respond via email. We are as much of a victim here as the ********.
******** Garage Door Repair is the company that is responsible. Their location is ******************************************************************* 60062. Phone ************.
They are paying ****** AdWords searches, for our name and telling our customer's that they are us. They have gone as far as to call our office and cancel appointments, without our customers knowledge.
When they show up they tell our customers that they are ASAP Garage Door Repair Co. And as the ******** have pointed out, they have even cashed a check payable to ASAP Garage Door Repair. We have heard this complaint from many customers, over the last few years. However, no one would give us proof in writing, that this had occured.
We have contacted our attorney and will be proceeding with actions against ******** Garage Door Repair. As it appears, they are guilt of fraud, misrepresentation and trademark violations.
Any questions, please contact *********************** at ************.
Customer response
07/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
11351 Allison Ct
Huntley, IL 60142-9659
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.