ComplaintsforCornerstone Billing Solutions
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Complaint Details
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Initial Complaint
06/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have alarm service with this company and am supposed to be billed via their site alarmpayments.com once a month, around $70.00. My customer number is *******. The problem I am having is that they are billing me twice that amount sometimes, as happened this past month. I tried to stop the automatic payments but the site says I am not under autopay so I have been unable to stop this bothersome practice on their part. I called ******************* and left a message that has not been returned. I need them to only charge me once a month on the first of every month and return any overpayments asap.Business response
06/19/2023
See response attached, and we are also reaching out to the customer. Apologies for the delay, I was in Europe until 6/14. Thanks.
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Contact Information
PO Box 148
Ingleside, IL 60041-0148
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.