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ComplaintsforThink Tech Sales Ltd.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a ride on lawn mower, it was delivered to my house in a broken crate along with being placed half on a small pallet. The wood of the crate was broken in multiple places, one on top of the motor cover...which cracked it along with the control box, on the right side of the orerator, to be damaged from the broken wood on the crate. I called the tractor ************** headquarters and spoke to their rep. I took pictures of the crate along with pictures of the damage caused by the broken wood. I wrote to the rep three times along with sending numerous pictures showing the broken crate along with the damage it caused to the mower. I wrote back to her a few times, she never responded. I have a case number from the rep for Cub Cadet for the case. I called Tractor Supply Coompany headquarters, spoke with their rep and was told to call back Cub Cadet.I called TracInitial Complaint
06/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order a scale and it was taking too long to arrive. I tried to cancel the order. No could do. No working phone numbers. Tried many. Emailed every day for weeks. No response. Tried to return item. No paperwork in box. One phone connected to a machine. Left messages.Initial Complaint
05/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction 4/26/22. Reference # ************. I started to order a RangeXTD WiFi range extender, then changed my mind and didn't finalize order. But they sent item anyway and charged the $39.99 to my BOA debit card. I have not contacted this company yet, suspecting it will only waste hours of my time, after reading reports about them. I want to return item and get my money back. Can you help? If not, then please shut these scammers down, so more people don't get cheated or tricked.Initial Complaint
01/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a scale on 12/3/2021, was taking too long, tried to cancel, it was delivered on 12/23. Im trying to return and get a refund. Never opened the package. Nobody answers the phone and I have emails back and forth at least 20 times. They just say they have been too busy. I paid $108. I believe my order number is **********.Initial Complaint
12/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased aNeck Relax for my husband for Christmas.The device does not fit his neck, nor can we adjust the device to Fit so that it works.Initial Complaint
12/19/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
The star scope I ordered offered an optional photo device at an extra price which I ordered. I received the star scopes I purchased but never received the optional device to take pictures. I would like that device sent to me as soon as possible. Ive waited approximately two - three weeks to assure it wasnt sent separately and it would be received at a later date. Nothing. This is a Christmas gift with a piece missing:)Initial Complaint
11/06/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I took a survey and they offered a flashlight for ***** cost (no charge for flashlight). I received two flashlights and a statement says I will be charged $99.97 on 11/15/21. I contacted customer support and called the number, they said because of Covid they were not answering phone. So I sent an email and I get a form letter back saying they will get back to me, I feel I have been scammed. I will cancel my credit card if I don't hear from them in a few days. I need a return address as I have three names of companies ORDER SUMMARY Order Number:2117143983 Order Date:10/31/2021 *The remaining balance of $99.97 will be charged on 11/15/2021. You may choose to cancel at anytime within 15 days by contacting us by email, phone, or through chat and return your Fotialamp.Initial Complaint
10/26/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
My elderly husband bought an artic air chill from this company it is a total scam doesn't do a thing. he contacted them for a refund and they just sent another one I am attempting to get a refund as this is clearly a scam....there seems to be no way to contact them and I see many complaints have been filed with BBB Please add me to the list of people scammedBusiness response
11/15/2021
Please be informed that the customer has been refunded on October 27, 2021. The amount has been charged back by the customer's bank. Please note it may take some time for your credit card company to process and report to the customer.
We are sorry for the inconvenience and we will further evaluate how we can prevent this problem from occurring again in the future. Please do not hesitate to contact us if we can be of any further assistance. Thank you.
LEGAL TEAM
QUALITY PERFORMANCE LIMITEDCustomer response
11/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
10/07/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
i ordered a stop snoring device from ****************** tech Sales lL.TD ****************************************************************. i never actually received the device just it looks like 3 refuills for something for device cannot get them to tell me how to return. or answer any requests but the billed my acouny *****Business response
11/15/2021
Please be informed that the customer received her order.
Also, our customer service representative provided her the return address for the return of the product before refund is processed.
Once we have verified using the return tracking number that the package shows delivered in our return address, we will expedite the processing of the refund
LEGAL TEAM
QUALITY PERFORMANCE LIMITED
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
10 total complaints in the last 3 years.
0 complaints closed in the last 12 months.