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Find a Location

Infinity Resources, Inc. has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Infinity Resources, Inc.

      740 Hilltop Drive Itasca, IL 60143

    • Infinity Resources, Inc.

      900 N Rohlwing Rd Itasca, IL 60143-1161

    • Infinity Resources, Inc.

      PO Box 814 Itasca, IL 60143-0814

    • Infinity Resources, Inc.

      P.O. Box 78 Itasca, IL 60143-0078

    • Infinity Resources, Inc.

      1415 W 22nd St # 310 Oak Brook, IL 60523-2023

    Business ProfileforInfinity Resources, Inc.

    Video Dealer
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:

    BBB files indicate that this business has a pattern of complaints concerning

    • Customers alleging refund issues
    • Customers alleging poor customer service

    On 9/24/2021 and 10/04/2021, BBB submitted written requests to the company encouraging them to address the pattern of complaints. As of 10/15/2021, BBB has had no response.

    Additional business information

    Advertising Review:

    On 9/24/2021 and 10/4/2021, BBB contacted Infinity Resources, Inc. regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on per Section 2 of the BBB Code of Advertising. In addition, some products have "List Price" with a claim of "You Save" which is not allowed per Section 6 of the BBB Code of Advertising. The BBB requested that business modify their website to disclose the basis for the price comparison and substantiate to the BBB that they have made substantial sales of their products at List Price from 9/24/2020 through 9/24/2021 or omit the word "save", and any other language indicating a sale price and add the disclosure required per Section 6.2.2 of the BBB Code of Advertising. 

    An example of the advertisement is the product listing for King Creole that states: 


    List Price: $29.99

    Price: $19.99
    You Save: $10.00 (33%)

    When you click on the product it states:

    $29.99 Now $19.99

    You Save: $10.00 (33%)

    The BBB Code of Advertising States:

    2. Comparative Price, Value and Savings Claims
    BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
    2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
    2.3 When these comparisons are made in advertising, the claims must be based on provisions in Sections 3-7.

    6. List prices
    6.1  “List price,” “manufacturer's list price,” “reference price,” “suggested retail price,” and similar terms, hereinafter collectively referred to as “list price,” may be used deceptively to state or imply a savings which was not, in fact, the case. To the extent that a list price does not in fact correspond to the price at which substantial sales of the product in question have been made, the advertisement of a reduction may mislead the consumer. Such a comparison must be substantiated by the advertiser prior to making any advertised comparison.

    6.2 An advertiser, however, can also reference a list price non-deceptively where the advertiser:

    6.2.1 Does not describe the difference as a “savings,” or use any other words of similar meaning; and

    6.2.2 Clearly and conspicuously discloses2 that the list price may not necessarily be the price at which the product or service is sold. This disclosure may be unnecessary in situations where consumers generally know that the list price may not necessarily be the price at which the product or service is sold. This may be the case, for example, when an automobile dealer references, in its ad, a new car’s Monroney Sticker price.
     

    As of 10/13/2021, the business has not responded to our letters or made any modifications to their website to meet the BBB Code of Advertising.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Infinity Resources is a fulfillment company that offers direct marketing and direct commerce managed services. Its proprietary companies include Deep Discount DVD.com, Inc, Collectors' Choice Music, Heartland Music, DVD Planet, Serenade Music, Deep Discount CD.com, Critics' Choice Video & DVD, i-serve, Hepcat Music, and The Video Collection.

    Business Details

    This is a multi-location business.

    Find a Location

    Infinity Resources, Inc. has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Infinity Resources, Inc.

        740 Hilltop Drive Itasca, IL 60143

      • Infinity Resources, Inc.

        900 N Rohlwing Rd Itasca, IL 60143-1161

      • Infinity Resources, Inc.

        PO Box 814 Itasca, IL 60143-0814

      • Infinity Resources, Inc.

        P.O. Box 78 Itasca, IL 60143-0078

      • Infinity Resources, Inc.

        1415 W 22nd St # 310 Oak Brook, IL 60523-2023

      Location of This Business
      740 Hilltop Drive, Itasca, IL 60143
      BBB File Opened:
      3/19/2004
      Years in Business:
      23
      Business Started:
      10/1/2000
      Business Started Locally:
      10/1/2000
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • I Resources, Inc.
      • Infinity Entertainment
      • DeepDiscountCD.com
      • DeepDiscountDVD.com
      • Deep Discount DVD
      • Spilsbury
      • Spilsbury
      • DeepDiscount.com
      • Ccvideo.com
      • Infinity Consumer Entertainment, Inc.
      • Critics' Choice Videos
      • The Video Collection
      • Collectors Choice Music
      • Critics Choice Video
      • Collector's Choice
      • Collectors' Choice Music, Inc.
      • Hep Cat Records and Distribution
      • Heartland Music
      • Serenade Music
      • Video Collection
      • DVD Planet
      • Planet Entertainment
      • Digital Eyes
      Business Management
      • Mr. Jim Shriver, Vice President/Operations
      • Dennis Abboud, President
      • Ms. Jennifer Westland
      Contact Information

      Principal

      • Dennis Abboud, President

      Customer Contact

      • Ms. Jennifer Westland
      Additional Contact Information

      Fax Numbers

      • (630) 775-3355
        Primary Fax

      Phone Numbers

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/13/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      Hello, my name is ***********************************. I made a purchase on Deepdiscount.com for a physical movie called "OldBoy Blu-ray 4K2" on January 25, 2024. I used my **** credit card to pay for it. I received an email confirming my order and later on, I got another email confirming my shipping. However, even after days and weeks had passed, I did not receive any email regarding the arrival of my package. I checked my PO box, apartment mail room, and even asked my neighbors, but I couldn't find my package. When I clicked on the **** link provided, it showed that the package had arrived on January 29 in a parcel locker. However, my apartment doesn't have any parcel lockers.In early February, I contacted Deepdiscount for the first time to inquire about my package. They asked me to provide my shipping address again, which I did. They advised me to check with my neighbors and administration, but I had already done that. I waited for the package to arrive, but it never did. I informed Deepdiscount about this, and they said that they would refund my money since the movie was no longer in stock. However, I waited for weeks for the refund, but it never came. I had to send another email to inquire about my refund, and they replied that my refund had not been approved by management. I want to make clear that they never tried to contact me to say that they were not going to do the refund. This reply email is the last I've heard from them (March 6). I have sent two emails to follow up the case and have not received an answer. I just want to get a refund on my purchase if the movie is never going to arrive.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andrew A

      1 star

      04/04/2022

      They are fine if things go smoothly, but customer service is horrific. I had used them for many years and never returned a thing. Even when slightly damaged. I had spent thousands of dollars. But then I needed customer service and things were terrible. First, I returned a movie (accidental order) using a prepaid return label they provided. I waited five weeks for a refund and then contacted them. They said I never returned and refused to refund or let me speak with a manager. That was the end of it. Second, I received a box containing three movies that had been obliterated. Literally it appeared to have been run over. The box was taped to hold together. Inside were three completely smushed dvd collections. I called to return. They sent me a return label and then promptly blocked my number. They actually blocked my number! and so I am no longer able to receive any customer support! I am sure of this bc I can get through using my wife's phone, but cannot when I try to dial. It says "unable to connect your call." Absolutely unbelievable! The first time this has happened, so I was absolutely stunned. Obviously I will not be shopping with them again. But this is just stunningly poor customer support.

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

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