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ComplaintsforUniversal Warranty Corporation
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Complaint Details
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Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an Ally Premier Protection Major Guard warranty for my 2019 ***** Silverado 1500 in January 2019 for $2,497.00 (assuming plus applicable taxes). I took my car into the dealership for an engine issue on 4/15/24, where they diagnosed and repaired the issue. I picked up the repaired vehicle on 4/23/24.There are two issues - the first is the company (Universal Warranty Corporation "***") refused to pay for the two hours it took to diagnose the issue with the vehicle. They indicated they would pay for 1/2 hour until the dealer pushed back and they agreed to pay for one hour in total. The representative from *** told me my contract states they will cover "usual and fair charges" and that it was unjustified for the dealer to request two hours for diagnosis. These seems outrageous given the complexity of newer vehicles, and frankly, an effort by *** to 'nickel and dime' a c consumer for an extra $210.00.The second issue relates to the Rental Coverage provided in the contract. It states, "WE will pay the charge to rent a replacement vehicle or pay for public transportation up to $40 per day and a maximum of $240 per repair visit if the VEHICLE is accepted for repairs or services covered by either YOUR ******************* or Powertrain Warranty or This Contract." In speaking with the *** representative to submit the claim for Rental Coverage, he said they'll only cover four hours of rental because the dealer charged for 3.80 hours on the valve repair. It is completely out of my control how long the repair takes, nor is it stated in the contract only the amount of labor hours for the repair will be covered for Rental Coverage. It seems extremely unreasonable anyone, including ***, would expect a licensed mechanic is able to take a car in and complete repairs IMMEDIATELY.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.