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ComplaintsforUnited Dental Partners, LLC
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Complaint Details
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Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My name is *********************** and I want to understand how your core values state are passion, urgency collaboration responsibility and pride but my experience with all family hasnt been anything close to that.I have not received care or dedicated just negative attitudes. From being laughed at and discouraged and given a runaround to even get my braces to no answering my questions or providing me with information to make informed decisions. I wanted my braces off September 2021 and that is the timeframe (18 months) you guys gave me only to find out you guys told my insurance 24 months and the plan was for ********************************************************************************************************************************* and was aggressive. Anytime I asked a question I was met with, hold on I will get there. Your company states you recognize goals and work together to achieve them. Why wasnt that the case with me? I stated what my goals were and asked a numerous amount of questions and receive nonchalant okays. Instead I am being told my teeth are better than what I had. Instead I am being told the details dont matter. At my last appointment tightened I was told they will address my concerns then the medical assistant came to schedule me an appointment for a debonding. I stated I am not getting my braces off until my concerns are addressed. The ************ acted as if she didnt understand what my concerns were and stated she had tried to help me but I need to get a second opinion. I state a second opinion will not change my mind. However In order to be cooperative I scheduled a second with my previous orthodontist at the Little Village location. I was told there I could explain to him what I see and what wanted to improve. Instead he looked at my pictures and the notes. He sees my consultation was done with ************ and that I was under his care before he abruptly left. He stated that everything look fine and agrees with Dr
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.