ComplaintsforMotor Cars of Chicago

• Initial Complaint

  09/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I found a vehicle on CarGurus. Talked to a salesman named ***. He said the 2021 *** X5M Competition was in amazing shape good tires and I was getting a great deal. I traded a 2019 ******** Escalade in that was in amazing shape. I stupidly bought online trusting ray and the dealership considering they deal with high-end cars like ******** and ***********. I dove it home for Dealership last night hearing noise under car and balled tires on back that *** swore had good tread I checked stuff over this morning and discovered they didnt even service it. Dirty air filters black oil and think a wheel bearing my point is he overcharged me to where the loan is higher than the value of the *** with the $32,000 trade in that I owed $20,000 on. The *** had scratches chips on body. He pressured and tricked me with his fancy numbers. *** said theres a 15 day warranty. Im making an appointment tomorrow to *** dealership and have the feeling its not gonna be free work that needs to be done. Im not the only person that got ripped off by motor cars of Chicago and like them I cant get any answers. I have junk now with a heavy price tag. Please help

  Business response

  10/01/2024

  You messaged us thanking us multiple times for the good service and how much you loved the car, you came in person and picked it up yourself and drove hours home with no issue. No tricks or gimmicks were applied, we sent you a purchase order, you agreed and signed over 30 papers agreeing to said deal. Sounds like buyers remorse 

  Customer response

  10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They made it right with me.  My car is getting fixed and exterior as well thank you
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Shortly after i posted a bad review on ****** regarding their dealership, The owner of Motor Cars of Chicago(***) contacted me and was extremely rude on the phone, threatening to cancel the check that was issued to me containing my remaining balance of the trade-in value of my previous car that I had traded in to them($3500), my refund for the down payment I had made initially for the used vehicle purchase ($1000), as well as the $1400 refund that I had agreed upon with them for some damages discovered upon delivery. Today (9/16), when I checked my account, the check was indeed returned and withdrawn from my bank account. (Total ******* had discovered more cosmetic damages on the front bumper of the car after receiving their check, hence I decided to leave them a bad ****** review. Here is the overview of the entire situation as highlighted: I purchased a car from Motor cars of Chicago entirely virtually, sight unseen on 8/30. I was assured by Kenan, the salesperson who assisted me in the this situation that the car was in great condition aside from a broken splitter that I managed to catch in photos and had ************** forward to when I received the car after shipping. Multiple Issues were discovered which consisted of the following:-broken mirror cap assembly -severely chipped windshield that had a crack spreading through the drivers line of view. Glass guy will only replace it since its a liability to patch glass directly in driving line of view.-paint on front bumper was repainted by previous owner utilizing a hack job. Masking lines with paint marks seen around air ducts and grille area, as well as dried paint runs everywhere.-mandatory charge on an appearance warranty package of $1998 that was factored into the purchase price, and car had a bunch of debris and bugs lodged in the air vents and radiator upon delivery of vehicle. This along with a door ding on the passenger door and small dent in rear passenger fender.

  Business response

  09/18/2024

  Customer is slandering us all over the internet, prior to this he took delivery of the vehicle and settled on 1400 to be reimbursed for the minor issues. Keep in mind, it is a used car and he had every opportunity to come here and inspect along with send someone for 3rd party inspection. He signed off on all inspections, then was upset at minor issues on a pre-owned vehicle priced thousands below market value which is why he purchased it from several states over. 

  Customer response

  09/19/2024

   
  Complaint: 22292878
  
  I am rejecting this response. I was not given the opportunity for a third party inspection by the salesman, and the salesman failed to disclose any other defects of the car even after I repeatedly asked if there was any more damages. I have saved text communications to prove my point. And a bad review on ****** gives you NO RIGHT to cancel a check containing a $3500 trade in value remainder of the car that I traded in, along with a $1000 deposit that I made that did not get applied to the purchase of the car.
  

  That is basically theft.

   

  Business response

  09/21/2024

  See signed form acknowledging customer could inspect vehicle if desired. We also offered you to return the car for a small fee way less than our 20% restocking fee. We went above and beyond and bashed us after you agreed you were satisfied. Why would we shell out money to someone that is trying to hurt our reputation? Make it make sense

  Customer response

  09/23/2024

   
  Complaint: 22292878
  
  I am rejecting this response.
  Still doesnt give you the right to take money that doesnt belong to you. Money owed from trade in and deposit that was not applied to the purchase was taken, period. 
  

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/15/24, my first time buying a used car. I put $5300 down payment on the car that I split on 2 credit cards. One with my *********** card and the other with my apple card. The car was supposed to be financed through ***********. As soon as I drove home after leaving the dealer, I noticed AC wasnt working and a headlamp out as it got dark and I was fine with that, as long as it was mechanically fine. I was fine with cosmetic scratches, scuffs and dents, but once I noticed cloudy white smoke that smelt like burning oil, I knew something wasnt right and check engine light came up. I made an appointment to a trusted mechanic 5 days into having the car and was estimated *****+ in repairs. The car alone was $15,995. After the inspection, I called the dealer and was mistreated immediately after requesting help. I got hung up on, cursed out, mocked, etc. I then immediately contacted *********** auto, I begged and cried to them for help. 5 days in and they hadnt finalized the loan yet and would not unless the issues were fixed. The dealer then told me to bring the car back and theyd cut the cost of repairs in half for what my mechanic had estimated (seems like they knew of the issues and wanted more money from me), then later said for free once they saw *********** did NOT fund them, but after the mistreatment, lies etc, they lost my trust and I did not want their business anymore. I safely retuned the car and he said hed refund my down payment but again, he lost my trust, so I disputed both charges on the credit cards and he responded to the Apple Card dispute, but did not respond to the *********** dispute because they did not fund him for the car loan. Not only is he trying to keep my down payment (or some of it), he said Id be hearing from his attorney. He also put the car back on the website for $1000 less, did not update anything and still wants to keep my money. I had the car for one week. All I wanted was a reliable affordable car, not a money pit.

  Business response

  09/17/2024

  Vehicle has been returned, customer was trying to take advantage of the dealership and keep the car for 1/4 of what we sold it for. We have so much proof

  Customer response

  09/18/2024

   
  Complaint: 22280427
  
  I am rejecting this response because we have so much proof isnt a response and it doesnt solve anything. Matter of fact, its the most sad response ever to a serious situation. 

  Sincerely,
  
  *****************************

  Business response

  09/19/2024

  I dont understand what you are disputing, if anything we should be disputing you taking our car and charging back funds and trying to steal it

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Recently purchased a 2019 *****. Transaction was pretty normal excluding the attempt to sneak in additional costs into final bill. Asked if there was any body damage, scratches, chips, etc. Was told no damage very clean car. Upon delivery front bumper was damaged. Suspected maybe it happened in the shipping process. Immediately contacted *** and was told it was probably like that before. Had the Yukon delivered to the dealer we usually use for repairs for inspection. Immediately notice the AIr Conditioning doesn't work, power lift gate doesn't work and there's a crunching noise coming from the front over bumps. Leave the vehicle for inspection and to look into other concerns we noticed right away after a very brief time of driving. We were provided an estimate with pictures of this and other problems totaling nearly $6000. We had the dealership send the estimate to the email provided during the purchase since we were told we had a 2 week warranty. Since then we can not reach the seller for any resolution. I'm judging by the fact that we were told there was no body damage and then without hesitation once we signed the papers and had the truck shipped that it was probably like that. To me this proves intentional deception of the condition of the vehicle.

  Business response

  08/08/2024

  You had the right here to come and inspect a used car you purchased. 

  Customer response

  08/12/2024

   
  Complaint: 22105831
  
  I am rejecting this response.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a 2018 **** Transit Van. The purchase was made on Tuesday, May 28, 2024, We have discovered that the vehicle needs a new transmission which will cost us an additional $6,771.00 dollars for a van we purchased for $11,963.74. We reached out to the management at Motor Cars of Chicago less than 24 hours after taking possession of the van only to be accused of "breaking" the van. When we asked about the 15 day warranty that was included in the paperwork, we were told that the dealership does not honor that document and "you do we expect - you purchased a used car". We told the dealership we wanted to return the vehicle and was told that it was not possible and the manager became very rude and aggressive. We resorted to taking the 2018 **** Transit Van to our local **** dealer, ************, in ******* ******** and was told upon inspection that the van needed a new transmission. Watseka **** service staff tried to reach out to the management at Motor Cars of Chicago and were told that the van had to be brought up to ****** (75 miles from *******) for them to inspect the van. The Watseka **** service staff informed the management at Motor Cars of Chicago that he felt the van would break down in route to their location. The management at Motor Cars of Chicago told the Watseka **** service staff to have us pay to have the van towed the 75 miles to ****** and they would take a look and see if they could help us. They stated they would not pay repairs or towing. We have elected to have a new transmission installed at the local **** dealership Watseka ****. We do not trust that anyone at Motor Cars of Chicago will do anything but try to extort additional money from us. We have to borrow money to get the van fixed and are beyond devastated. Please reach out and advise us on how to ensure this does not happen to another person unfortunate enough to purchase a vehicle from Motor Cars of Chicago in ****** IL.

  Business response

  06/01/2024

  The van was sold AS-IS, we offered to have you bring it by so our team could take a look. 

  Customer response

  06/04/2024

   
  Complaint: 21782330
  
  I am rejecting this response because: AS-IS in all caps demonstrates the lack of understanding.  The Van in question had a Warranty sheet in the van that said it was good for 15 days.  Shady business practices did not point out that did not apply to the vehicle we purchased.  We contacted the dealer within 24hours of purchase.  They wanted us to pay to have the van towed to their location from ******* to ****** and they would take a look and see what they could do - notice NO mention of fixing the problem at their expense.  We purchased this van for just under $12,000 and now have to put a $7,000 transmission in before it will run IN ANY SHAPE OR FORM.  AS-IS does not cover we are selling you a vehicle that will barley make it back to ******* and then be rude when asking for assistance. 

  The dealership should have to cover the cost of the transmission.  We can provide a quote including labor.
  
  Sincerely,
  
  *********************

  Business response

  06/05/2024

  We offered to bring it here in ******** - 7000 repair on a ***** van is nonsense. We did sell it AS-IS 

• Initial Complaint

  03/05/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I gave an initial downpayment of $2000, I changed my mind without signing any contract paper because the car is worth $10,495 and with the *** payments it is worth $25,500. When I saw that, I changed my mind and told him that I won't take it since it is a lot of money, so I didn't sign anything. I said please give me my money back and he told me there was no way he was going to do it.

  Business response

  03/21/2024

  We resolved this issue with the customer, he ended up taking delivery of the vehicle 

  Business response

  03/22/2024

  This has already been resolved 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩