Business ProfileforMotor Cars of Chicago

We purchased a 2018 **** Transit Van. The purchase was made on Tuesday, May 28, 2024, We have discovered that the vehicle needs a new transmission which will cost us an additional $6,771.00 dollars for a van we purchased for $11,963.74. We reached out to the management at Motor Cars of Chicago less than 24 hours after taking possession of the van only to be accused of "breaking" the van. When we asked about the 15 day warranty that was included in the paperwork, we were told that the dealership does not honor that document and "you do we expect - you purchased a used car". We told the dealership we wanted to return the vehicle and was told that it was not possible and the manager became very rude and aggressive. We resorted to taking the 2018 **** Transit Van to our local **** dealer, ************, in ******* ******** and was told upon inspection that the van needed a new transmission. Watseka **** service staff tried to reach out to the management at Motor Cars of Chicago and were told that the van had to be brought up to ****** (75 miles from *******) for them to inspect the van. The Watseka **** service staff informed the management at Motor Cars of Chicago that he felt the van would break down in route to their location. The management at Motor Cars of Chicago told the Watseka **** service staff to have us pay to have the van towed the 75 miles to ****** and they would take a look and see if they could help us. They stated they would not pay repairs or towing. We have elected to have a new transmission installed at the local **** dealership Watseka ****. We do not trust that anyone at Motor Cars of Chicago will do anything but try to extort additional money from us. We have to borrow money to get the van fixed and are beyond devastated. Please reach out and advise us on how to ensure this does not happen to another person unfortunate enough to purchase a vehicle from Motor Cars of Chicago in ****** IL.