ComplaintsforHawk Chevrolet of Joliet

• Initial Complaint

  07/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased and took delivery of a vehicle on April 27, 2024. I have not received the vehicle license plates. I have been in contact with my salesperson, ********************* and general manager, ***********************, as well as the third party that handles the deal after sale. I have not gotten a resolution. I just want the vehicle plates shipped overnight. My temporary plate is about to expire. Along with having the license plates expedited, I'm seeking compensation for time I had to take off work and gas mileage to go to the *** to obtain another temporary license plate. Had the deal been completed in time I would not have had to do that. The amount I'm seeking is $100.00.

  

  Business response

  08/10/2024

  We show the customer received their license plates on July 30th.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  II bought Cheverolet Trax on 1/27/2024. my had just lost my brother and my previous car was total out do to the flood he understood me that i wanted AWD.. I took the ca into the dealership 5 days later, when I did not AWD also they gave me an interest rate of 8%. I have never had a interest rate this high in my life. This car is not an AWD He ask me how did I know that I did not have one. I told him I looked it up. The dealer lied to me from the beginning I have a credit score of 803 and 813. Now my score is 787, the problem that I am having with this car is the headlights kept flickering and i took my car to another dealer and the sensor went out. Then the air condition freon was not full took it back twice, But the main problem is the stability of the rear of the car it shakes and pulled to the right when i am on the expressway it is not stable/ I am afraid that it will pulled into another lane. I bought 2 bags of sand to try to have some control when driving . I am afraid that this car will be in a very bad accident if something is not done. I will never buy a Chevrolet ever in life/ I have been email the head of Chevrolet and the general manager of Hawk Chevrolet in Joliet .You are my last results , please help me.

  

  Business response

  06/26/2024

  According to the customer, they have never been to our shop for warranty repairs. Due to a nationwide CDK outage, we cannot verify of the customer has ever returned to our store for service. We have previously attempted to trade this customer out of their Trax and into an Equinox (Feb 2024). In regards to the customer's claims of AWD, the ******************** Trax does not offer an AWD option or configuration, they are all FWD, this was disclosed at at the time of sale, and is represented on the Monroney label of the vehicle. We would be more than happy to address any outstanding service issues in our service department. She can contact us at ************ to schedule an appointment, or visit us online at hawkchevy.com to schedule.

  Customer response

  06/28/2024

   
  Complaint: 21894592
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  They DIDNOT offer me ********* Equinox I came in to purchased the Equinox and he told me that it was too much, I never bought no car that do  not AWD, They NEVER told me anything about  the trax was not an  AWD. I came in the

  there place of business stating that I wanted AWD...... That why I came back 5 days later to give the car back because it did not have AWD......

  

  Business response

  07/01/2024

  I would like to reiterate our desire to fix this customers issues to the best of our ability and under the terms of their new car warranty. She can contact us at ************ to schedule a service appointment.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I purchased the vehicle the radio and back up camera stop working days after the purchase. It was covered under warranty, here we is now 9months later Im still having the same problems. Which now they had my car for 2months waiting on repairs. Im the one doing the calling waiting on updates.

  

  Business response

  06/25/2024

  This customer's issues have been resolved.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Put $3000 down on a car & was giving 10 year old car that gas been giving me problems since 2 weeks into having the car. Told them I wanted something else I keep getting lied to. How can a finance company approve to leases out a trash car as such. Im only 19 years old havent had a chance to enjoy the car while understanding it is a used ******** has some issues but I should not have to put money into the car fresh off the ******** payin a **** near $500 monthly payment. I feel dooped as a young lady who does know a lot about car & was just excited about getting my first car not knowing any better. Car is currently in the shop for the 2 nd time in 2 months time. Im very hurt & frustrated

  

  Business response

  01/16/2023

  We have had this car in three times to our shop, once sending it to a VW dealership to diagnose the problem.  We have been unable to duplicate her complaint.

• Initial Complaint

  11/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  sold me a lemon it's a **************************************************** November the fuel injector are no good had to take it to dealer to fix

  

  Business response

  12/08/2022

  Injectors were fixed under warranty. To our knowledge, there isn't a history of repair to justify a lemon law claim. The customer would have to initiate that under the law with GM and not the dealership.

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 ***** Traverse from this dealership on January 27th 2022. I paid cash for the difference on my trade. The sales manager *** offered me $33,000 for my van that I was trading which was more than I paid for it in 2019 (3 years later). It seemed strange that I would get so much for my trade, but I didn't want a car payment and that got me into a smaller vehicle for a small difference in price I paid in cash. I bought the 2018 Traverse after my sales associate showed me the clear CarFax report on her computer and assured me there were no accidents on the vehicle. I was adamant about not buying a vehicle that had been in an accident. The car had given me nothing but problems from day one. The transmission was rode rough, the exhaust filled the cabin with carbon emissions from the exhaust. There was a high pitch whistle coming from the drivers window that no one could fix and the tie rod on the drivers side went out after just a few months. The repairs were going to cost $3,000 so I decided to try to trade it back in to **********. I paid around $34,000 for the 2018 Traverse and the sales person offered me $26,000 just 7 months after my original purchase! I decided to go to another dealer after they didn't have a vehicle I wanted to trade for (and was upset at the change in value over just 7 short months of owning it) and the new dealership I went to appraised my car at $24,000 due to the fact that it had been in a moderate accident in 2017 (would have definitely been on the CarFax report). I NEVER would have purchased this vehicle knowing the damage and repairs that had been done on this vehicle (all for the same thing) if the sales manager and associate had been honest about the condition of the vehicle and represented it accordingly as having been in an accident. I was adamant about not buying a car that had been in a collision. I traded a paid off vehicle for an SUV that was never worth what I paid due to misrepresentation and I believe, fraud.

  

  Business response

  09/23/2022

  We attempted to trade ****************** out of her vehicle, going so far as to tell her we will do whatever we can to make her happy. She subsequently traded her vehicle in to another dealership. As she states in her complaint we did provide her with a vehicle history report (autocheck) that shows no accidents (and still does not as of 10/31 AM this morning). In fact the Carfax, also shows no accidents (ie police reports, tow, airbag deployment, frame damage etc) only damage. A damaged vehicle is not necessarily one that was in an accident. Since we made our best effort to help *****************, and she subsequently decided that the best way for her to move forward was to trade in her vehicle to a different dealer, we do not see a way forward here. I cannot "refund" or help with something I did not sell.

• Initial Complaint

  03/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  problems, that can cause problems to the engine and they expected to pay 3k to get it fixed. Yes, I got it looked at prior...this all happened me 6 months of Mr having the car, I have 3 cars, by far this I'd the worst experience I had. I talk to another woman, Saud she had the same issue with Hawks, I'll never recommend then again!

  

  Business response

  04/09/2022

  I spoke to the customer on the phone on April 9th, 2022. She was reluctant to even explain her issue to me, told me she had already sold the car and did not want to revisit the issue.

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